REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines is making disruption recovery more flexible with a new mobile app feature that automatically monitors earlier-flight availability and alerts customers when a seat opens, reducing the need for manual rebooking.
United Airlines is testing a new digital ordering service at Newark, allowing passengers to order food and travel essentials through the app and collect them at the gate, helping save time during tight connections.
American Airlines is accelerating investment in premium lounges, digital technology, connectivity and onboard experiences, as it seeks to create a more seamless journey and differentiate itself through CX.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
British Airways has begun rolling out a redesigned mobile app that enhances the end-to-end passenger experience with real-time journey updates, expanded self-service and a more personalised digital travel experience.
Iberia has launched a ChatGPT app powered by OpenAI, marking a new step in its digital transformation strategy. The tool enables customers to search, plan and book travel through more natural, conversational interactions.
American Airlines has redesigned its mobile app as a smarter travel companion, combining innovation and customer-centric features to streamline trip management, improve flexibility, and enhance the overall passenger experience.
Virgin Atlantic has launched a new mobile app that centralises bookings, boarding, real-time notifications and AI-powered support, helping travellers manage every step of their journey while tracking Flying Club rewards.
American Airlines is empowering customers with new app enhancements to improve disruption management, providing real-time information, personalised options and greater control when plans change.
United Airlines has expanded digital meal pre-ordering to United Economy, allowing travellers to select fresh meals via the airline’s website and mobile app, enhancing CX and minimising food waste.
American Airlines is empowering customers with new app enhancements to improve disruption management, providing real-time information, personalised options and greater control when plans change.
United Airlines has expanded digital meal pre-ordering to United Economy, allowing travellers to select fresh meals via the airline’s website and mobile app, enhancing CX and minimising food waste.
Virgin Atlantic has unveiled the full rollout of its innovative digital Concierge, which leverages cutting-edge AI technology to create a seamless, personalised experience with an intelligent, always-on travel companion.
United Airlines has launched new app features designed to save customers time and improve the overall travel experience, including ‘Virtual Gate’, an upgraded mobile bag tracking feature, and more.
At the recent APEX FTE Asia Expo 2025, Jan Takacs, Head of Design & UX, AirAsia MOVE, delivered an insightful keynote on how AirAsia’s new travel platform is fundamentally reshaping the online travel agent (OTA) space.
SITA, working with easyJet, has launched a new ‘Agent App’ as part of efforts to reimagine how airports can serve passengers. The mobile tool allows ground crew to assist travellers anywhere in the terminal.
In this interview, ahead of his participation at APEX FTE Asia Expo, Jan Takacs, Head of Design & UX, AirAsia MOVE, shares how the company is driving innovation, personalisation, and a seamless experience at every touchpoint.
Delta Air Lines has released its 7.5 app update, empowering travellers with greater flexibility, enhanced visibility, and new self-service features designed to simplify every step of the travel journey and enhance CX.
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