REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Airlines is introducing a redesigned mobile app, which is being revamped to fulfil customers’ most-requested features. The aim is to deliver a seamless CX thanks to a more intuitive app layout.
UK regional gateway Aberdeen International Airport has unveiled ‘Hello Aberdeen’, an innovative digital assistant designed to provide instant support and improve every stage of the passenger journey.
Frontier Airlines and Hopper have announced an NDC partnership. The integration gives Hopper users and its HTS partners access to the best available published fares, content bundles, and ancillary pricing.
International Gate Control has selected AirportLabs to deliver its comprehensive modernisation of the operational systems at Chicago O’Hare International Airport, including core IT and digital platforms.
VINCI Airports is testing a virtual assistant powered by agentic Artificial Intelligence (AI) at Lyon Airport. The innovative technology is able to answer passengers’ questions about every aspect of their journey.
TUI Airline has selected Immfly to carry out a significant transformation of the onboard experience. They are implementing cutting-edge tech to enhance CX with seamless connectivity and entertainment.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore pit’s terminal modernization, and uncover the city’s vibrant tech and innovation landscape
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
airBaltic has enhanced its digital services with a streamlined self-service tool within the Manage My Booking section of its website. This allows passengers to independently adjust their travel plans.
Air New Zealand and Tata Consultancy Services have signed a five-year partnership to explore opportunities for digital transformation, innovation and operational efficiency within the airline industry.
In part 1 of our comprehensive focus, Vantage Group, Air France-KLM, Threedot, MUC, Oman Air, nlmtd, YVR, Kinetic Consultancy, and more share their insights into the top ancillary & retailing trends in 2025.
Singapore Airlines is collaborating with Salesforce to co-develop Artificial Intelligence (AI) solutions for airlines at the Salesforce AI Research hub in Singapore to further enhance customer experience.
13–15 May 2025, Pittsburgh
A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
In part 1 of our comprehensive focus, Vantage Group, Air France-KLM, Threedot, MUC, Oman Air, nlmtd, YVR, Kinetic Consultancy, and more share their insights into the top ancillary & retailing trends in 2025.
Singapore Airlines is collaborating with Salesforce to co-develop Artificial Intelligence (AI) solutions for airlines at the Salesforce AI Research hub in Singapore to further enhance customer experience.
All Nippon Airways (ANA) and Hopper have begun sales of ANA international tickets using New Distribution Capability (NDC). Hopper will help ANA “continue to enhance travel experiences for customers”.
KLM is trialling Immfly’s ‘Buy On Board’ service, as it explores digital onboard solutions to further enhance CX. The aim is to offer travellers more personalisation, while also achieving operational efficiencies.
In part 2 of our comprehensive focus on Generative AI, Alaska Airlines, VINCI Airports – Aéroports de Lyon, Turkish Airlines, Berlin Brandenburg Airport and Amazon Web Services share how it is poised to transform CX.
Edinburgh Airport is implementing Veovo’s curb-to-flight flow management. This will provide a comprehensive view of passenger movement, helping improve all aspects of the airport journey.
In part 1 of our comprehensive focus on Generative AI, Aeroporti di Roma, Fraport, SITA and DataArt share how it is poised to revolutionise processes, streamline operations and enhance user experiences.
In part 1 of our focus on personalisation, we explore how 5 airlines – Lufthansa, Delta, Riyadh Air, Cathay and JetBlue – are focusing on taking personalisation to the next level in a way that is intuitive, contextual and seamless.
Get Future Travel Experience news & updates sent to your inbox
