REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Changi Airport and SATS have launched autonomous wheelchair deployment to enhance accessibility for passengers with reduced mobility, using automation to provide greater independence.
Amsterdam Airport Schiphol will bring assistance services for passengers with reduced mobility in-house from 2028, aiming to strengthen operational control, enhance service quality and prepare for rising demand.
Glasgow Airport has awarded its Passengers with Reduced Mobility (PRM) services contract to ABM, which has also retained its PRM contract at Aberdeen International Airport, enhancing seamless, safe, and dignified passenger journeys.
The New Terminal One at JFK teams up with Wilson James to provide comprehensive assistance for passengers with additional needs, offering dedicated lounges, sensory rooms, and seamless support for a fully accessible CX.
Abu Dhabi Airports and Etihad have joined the Hidden Disabilities Sunflower programme, as part of their commitment to supporting all passengers, particularly those with non-visible disabilities.
Schiphol Group – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has begun testing 10 autonomous wheelchairs made by WHILL – an exhibitor at FTE Global, Los Angeles, 28-30 October 2024.
In this article, CVG Airport, Air Canada, Avianca, GOL Airlines, and Schiphol Group, share their progressive accessibility strategies and how they are exploring tech-focused and experiential solutions.
Among the initiatives are a customisable step-by-step airport guide and invisible disabilities lanyards, aimed at creating a more inclusive travel experience.
Following successful trials in 2019, Haneda Airport will be utilising WHILL’s autonomous drive system for passengers with reduced mobility.
FTE provides a round-up of some of the latest technological advancements that can help to provide a more seamless experience for passengers with additional needs.
Following successful trials in 2019, Haneda Airport will be utilising WHILL’s autonomous drive system for passengers with reduced mobility.
FTE provides a round-up of some of the latest technological advancements that can help to provide a more seamless experience for passengers with additional needs.
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