Summary:
- Glasgow Airport awards PRM services contract to ABM, which retains its contract at Aberdeen International Airport, supporting Passengers with Reduced Mobility.
- ABM combines disability awareness training and technology-led solutions, including wheelchair tracking and real-time data via ABM Connect, to enhance operational efficiency.
- The contracts reinforce AGS Airports’ commitment to accessible, dignified, and seamless passenger journeys while scaling innovation-led services across UK airports.
Glasgow Airport has awarded its Passengers with Reduced Mobility (PRM) services contract to ABM, which has also retained its PRM contract at Aberdeen International Airport.
The contracts have been secured on a multi-million-pound basis over an initial three-year term, with the option to extend for a further two years. Approximately 150 ABM team members will deliver essential passenger assistance services across the two airports – both of which are part of AGS Airports.
A key differentiator in ABM’s successful bid for the new PRM contract at Glasgow Airport and the retention of services at Aberdeen International Airport was its combined focus on people and innovation. This includes disability awareness expertise, being the only Disability Rights UK accredited trainer, alongside technology-led service delivery such as wheelchair tracking and ABM Connect – its proprietary real-time data platform that accelerates decision-making and drives operational efficiencies. Together, these capabilities support a more dignified, seamless passenger experience while enabling safe self-mobilisation where appropriate.
“At AGS Airports, we remain deeply committed to ensuring that every passenger, regardless of their individual needs, experiences a journey that is welcoming, dignified, and seamless,” said Ronald Leitch, Chief Operating Officer, AGS Airports. “While we have seen a year-on-year increase of over 20% in passengers requiring assisted travel, we have continued to invest significantly in our infrastructure, enhance training programmes and strengthen our partnerships with dedicated service providers. We are delighted to have ABM on board at Glasgow and Aberdeen International airports and welcome their commitment to deliver the service standards to support accessibility across our airports.”
The contract awards further strengthen ABM UK’s growing transport portfolio, which includes services across airports, airlines and wider transport infrastructure, supporting millions of passengers each year.
“Securing the Glasgow Airport contract alongside the retention of Aberdeen International Airport is a strong validation of ABM’s aviation strategy and the consistent performance of our frontline teams,” said Kelly Parish, ABM Vice President, Transport & Aviation UK. “It reflects the trust airports place in our ability to deliver innovation-led services at scale. As we mobilise, our focus will be on working in close partnership with airport stakeholders to deliver a seamless transition and set a new benchmark for passenger experience and operational excellence.”
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