Icelandair implements BAGTAG Passenger Solution for seamless baggage check-in as part of “dedication to enhancing CX”

Icelandair is implementing electronic bag tags for passengers. The Passenger Solution from BAGTAG – a Strategic Partner of the FTE Baggage Innovation Working Group – will provide seamless baggage check-in.

After becoming the first airline to implement the Crew Solution from BAGTAG (a Strategic Partner of the FTE Baggage Innovation Working Group), Icelandair has announced it will also implement electronic bag tags for passengers. By doing so, Icelandair is looking to provide an exceptional travel experience for all passengers and crew members.

The BAGTAG Passenger Solution aims to revolutionise the check-in process. By integrating electronic bag tags, passengers can now experience a seamless and efficient baggage check-in process from the comfort of their home, hotel, or anywhere they like, eliminating the need for traditional paper tags.

“At Icelandair, we are committed to setting new standards in the airline industry through leveraging the latest technology,” said Helga Huld Bjarnadóttir, Director of Products and Services, Icelandair. “Our decision to implement ​the BAGTAG Passenger Solution stands as a testament to our dedication to enhancing the passenger experience while also making a positive contribution to environmental sustainability.”

With the BAGTAG Passenger Solution, Icelandair is streamlining operations, reducing environmental impact, and ultimately providing passengers with a hassle-free travel experience. The electronic bag tags will display all relevant travel information, ensuring a smooth journey from check-in to destination.

“This collaboration marks a significant stride in providing passengers with a seamless and efficient check-in process, aligning perfectly with Icelandair’s commitment to innovation and customer satisfaction,” said Jasper Quak, Managing Director, BAGTAG. “It also makes Icelandair the first airline to rollout electronic bag tags for both crew and passengers, innovating their entire baggage process. We can’t way to see everything in place.”



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