REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The Port Authority of New York and New Jersey and JFKIAT – operator of JFK Terminal 4 – have announced a new line-up of food & beverage concessions curated in partnership with HMSHost for an enhanced CX.
Future Travel Experience (FTE) is delighted to announce that Albert Jan Prevoo, Director Aviation Innovation at innovation consultancy nlmtd, is the new Captain of the FTE World Ancillary & Retailing Working Group.
Houston’s William P. Hobby Airport has opened a new restaurant and live music venue as part of a multi-phase concessions improvement project. The aim is to deliver “a dynamic, world-class experience”.
Fraport USA has won the bidding to manage the retail concessions at Baltimore/Washington International Airport for 23 years. Plans include further enhancing CX “through a variety of innovative concepts”.
Flair Airlines is partnering with Immfly to implement cutting-edge onboard retail and digital solutions. As part of this, travellers will have the convenience of in-seat ordering from their personal devices.
All Nippon Airways and Lufthansa Systems are launching a Proof of Concept, evaluating the feasibility of IATA ONE Order-based accounting and settlement for “a modern customer-centric airline retailing approach”.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Austin-Bergstrom International Airport has announced three new concessions in the Barbara Jordan Terminal, each designed to reflect a “commitment to delivering a seamless and memorable journey”.
In this article, Pegasus, TSA, SkyTeam, ZRH, Frontier, Swedavia and more, preview what you can expect to hear in 5 unmissable sessions at FTE Global – the “CES of Aviation” – LA, 28-30 October 2024.
Dr. Jan-Henrik Andersson, Chief Commercial Officer of Munich Airport, will deliver a keynote at the upcoming FTE World Ancillary & Retailing Working Group (WARWG) meeting on 28 October in Long Beach, California.
Manchester Airport is to open 22 new shops, bars and restaurants in the new Terminal 2 in 2025. Hear more from Manchester Airports Group at FTE Global, Los Angeles, 28-30 October 2024.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Dr. Jan-Henrik Andersson, Chief Commercial Officer of Munich Airport, will deliver a keynote at the upcoming FTE World Ancillary & Retailing Working Group (WARWG) meeting on 28 October in Long Beach, California.
Manchester Airport is to open 22 new shops, bars and restaurants in the new Terminal 2 in 2025. Hear more from Manchester Airports Group at FTE Global, Los Angeles, 28-30 October 2024.
Nice Côte d’Azur Airport has selected the operators and brands for the 28 retail outlets at the heart of its three terminals. Openings will take place between 2025 and 2026 for “a unique airport experience”.
London City Airport, in partnership with SSP Group, has opened a new restaurant in the departure lounge, as it “builds on our commitment to providing one of London’s best passenger experiences”.
After a successful trial of Bluebox’s Blueview digital services platform, PLAY Airlines has now deployed the onboard retail solution across its entire fleet of 10 Airbus A320neo and A321neo aircraft.
SOF Connect, the operator of Sofia Airport, is partnering with SSP to open 12 outlets across the airport. The aim is “to bring a world-class food and beverage experience to Sofia Airport” with diverse options.
Belfast City Airport is to open a new Northern Irish themed restaurant, Samson’s Kitchen & Bar, in its departure lounge in September 2024. The bespoke concept aims to truly bring a ‘sense of place’ to the terminal.
Caribbean low-cost airline Arajet has integrated Immfly’s advanced digital solution to elevate inflight services and enhance passenger satisfaction across its extensive network in the Americas region.
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