REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
UK regional gateway Southampton Airport has launched an AI-powered digital assistant. Now live across the airport, it provides real-time information and enhances navigation throughout the terminal.
Air New Zealand and Tata Consultancy Services have signed a five-year partnership to explore opportunities for digital transformation, innovation and operational efficiency within the airline industry.
Singapore Airlines is collaborating with Salesforce to co-develop Artificial Intelligence (AI) solutions for airlines at the Salesforce AI Research hub in Singapore to further enhance customer experience.
In part 2 of our comprehensive focus on Generative AI, Alaska Airlines, VINCI Airports – Aéroports de Lyon, Turkish Airlines, Berlin Brandenburg Airport and Amazon Web Services share how it is poised to transform CX.
Vantage Group has launched Vantage Futures, a corporate venture initiative that has already made its first investment in Opfyx, an AI-enabled software suite being piloted at JFK Airport’s Terminal 7.
In part 1 of our comprehensive focus on Generative AI, Aeroporti di Roma, Fraport, SITA and DataArt share how it is poised to revolutionise processes, streamline operations and enhance user experiences.
Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In part 1 of our focus on personalisation, we explore how 5 airlines – Lufthansa, Delta, Riyadh Air, Cathay and JetBlue – are focusing on taking personalisation to the next level in a way that is intuitive, contextual and seamless.
In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a “Journey Map” to help transform CX, and much more.
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
Glasgow Airport has launched a state-of-the-art, AI-powered digital assistant to provide real-time information and enhance navigation throughout the terminal for “smoother and more personalised journeys”.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
Glasgow Airport has launched a state-of-the-art, AI-powered digital assistant to provide real-time information and enhance navigation throughout the terminal for “smoother and more personalised journeys”.
DHL Supply Chain – a Partner of the FTE Baggage Innovation Working Group (BIWG) has completed its first deployment of an autonomous vehicle in live airport traffic at Heathrow (also a BIWG Partner).
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group (BIWG) – is collaborating with IDEMIA, also a Partner of the BIWG, to transform baggage handling with computer vision innovation.
In this video interview, Fraport’s Claus Grunow, VP Corporate Strategy & Digitalization, and Rolf Felkel, Senior Vice President Applications and Partner Management, discuss AI@Fraport, cutting-edge tech, and more.
Edinburgh Airport has implemented Deep Turnaround, a solution developed by Aviation Solutions – a subsidiary of Schiphol Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub).
London Gatwick is trialling new Smart Stand technology, which could revolutionise the way aircraft turns are managed at the airport. The aim is to enhance both passenger experience and operational efficiency.
Ahead of his participation at FTE APEX Asia Expo (19-20 November 2024), Soonil Hwang, Deputy Director, Fast Travel Team, Incheon International Airport Corporation, shares details of the Fast Travel program.
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