REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this interview, ahead of APEX FTE Asia Expo 2025, Bob Kwik, Worldwide Head of Airports and Ground Transportation, shares how AWS is at the forefront of innovating with transformational AI and GenAI technologies.
In this interview, Sunil Ankalgi, Regional Director, Sales & Account Management, Airports & Border Authorities APAC, shares how Amadeus’ systems manage passenger information throughout the entire journey.
In this interview, Takashi Nomura, Director of Global Aviation, shares how NEC Corporation – a Silver Sponsor of APEX FTE Asia Expo 2025 – is leveraging AI, video analytics, and biometric authentication to transform travel.
Aeroporti di Roma has launched Virtual Assistant – an advanced AI-powered digital companion designed to enhance the travel experience at FCO by providing real-time information and personalised support.
All Nippon Airways (ANA) has announced the implementation of ‘neoAI Chat’ – a generative AI platform developed by neoAI Corporation. It is being deployed across ANA Group to enhance operational efficiency and CX.
MWAA, United, Publicis Sapient and Nagarro discuss how they are leveraging agentic AI – systems capable of autonomously taking actions in complex environments – to accelerate innovation and digital transformation.
All Nippon Airways is implementing an AI-based turbulence prediction service developed by BlueWX Company. The collaboration aims to enhance flight safety, passenger comfort and operational reliability.
Air New Zealand is working with OpenAI to expand its use of artificial intelligence, aiming to boost efficiency and enhance CX. Implementation of the technology is already driving smarter, faster decisions.
Iberia has launched Iberia GPT, a new conversational assistant on ChatGPT that helps customers plan their trips in an inspiring, agile, and personalised way – the first initiative of its kind introduced by an airline.
A future-focused session on AI innovation in the air transport industry during the co-located APEX FTE EMEA and Ancillary & Retailing 2025 events featured leaders from daa Labs and Turkish Airlines Technology.
Iberia has launched Iberia GPT, a new conversational assistant on ChatGPT that helps customers plan their trips in an inspiring, agile, and personalised way – the first initiative of its kind introduced by an airline.
A future-focused session on AI innovation in the air transport industry during the co-located APEX FTE EMEA and Ancillary & Retailing 2025 events featured leaders from daa Labs and Turkish Airlines Technology.
In an engaging keynote at APEX FTE EMEA and Ancillary & Retailing 2025, Morna McAulay, Director of Trips Data Engineering at Booking.com, shared how the digital travel giant is accelerating its transformation through AI.
Malaysia Airlines and Google have expanded their strategic commercial partnership, with a shared ambition to redefine travel through artificial intelligence, data-driven marketing, and innovative digital experiences.
In this video interview, Sean Doyle, Chairman & CEO, British Airways, discusses how AI, forecasting, optimisation and machine learning have transformed the airline’s operational performance and customer experience.
New AI-driven research from Adoreboard has uncovered a critical ‘emotional experience gap’ at America’s busiest airports, putting $695 million in annual revenue at risk due to poor passenger experiences.
Singapore Airlines and OpenAI are partnering to develop and implement advanced Generative Artificial Intelligence (GenAI) solutions – a first-of-its-kind collaboration between OpenAI and a major airline.
Lufthansa Group has developed an innovative, AI-supported solution – the ‘Tray Tracker’ – to measure and reduce onboard meal returns. The mobile tech scans meal returns from the onboard catering of flights.
Get Future Travel Experience news & updates sent to your inbox
