REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
As part of efforts to communicate to customers in real-time, United Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is using AI tools to send travellers information about their trip.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a new ‘Digiport’ platform, including a WhatsApp chatbot and a ‘Smart Boarding’ process powered by AI.
Korean Air – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has partnered with Amazon Web Services (AWS) to develop an AI Contact Center platform to improve the customer experience.
The second FTE Aviation & Robotics Summit – with Pittsburgh International Airport as Host Airport – took place in the ‘Robotics Capital of the World’ on 14-16 May 2024. Read our full report.
In this interview, Arthur Reijnhart, Executive Director Schiphol Commercial, shares Royal Schiphol Group’s bold new course for its future commercial strategies and plans for major terminal modernisation.
Researchers from Fraunhofer IML (a Corporate Partner of the FTE Hub and a Partner of the FTE BIWG) have demonstrated the initial results of the ‘Digital Testbed Air Cargo’ (DTAC) research project at MUC.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Ahead of their participation in the FTE Aviation & Robotics Summit, Alaska Airlines, CVG, United, Schiphol and Southwest share insights into how robotics, automation and AI can enhance operational efficiency and CX.
In this interview, Idar Sørgjerd, Department Manager, BHS, Tech & Op. Excellence, shares Avinor’s strategy for its baggage handling infrastructure, with robotics, autonomous vehicles, and AI at the forefront.
Fiji Airways is investing in new, cutting-edge Artificial Intelligence (AI) technology as part of efforts to further optimise operational performance and provide a seamless travel experience for passengers.
Riyadh Air, Saudi Arabia’s digitally-native airline, has signed a strategic partnership with Artefact aimed at utilising cutting-edge cloud and AI technologies “to enhance guest experiences at every stage”.
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Fiji Airways is investing in new, cutting-edge Artificial Intelligence (AI) technology as part of efforts to further optimise operational performance and provide a seamless travel experience for passengers.
Riyadh Air, Saudi Arabia’s digitally-native airline, has signed a strategic partnership with Artefact aimed at utilising cutting-edge cloud and AI technologies “to enhance guest experiences at every stage”.
Ahead of his participation in the FTE Ancillary & Retailing event, Carlos Ruiz, Director of Commercial Management, CVG, explains the airport’s focus on personalisation, collaboration and cutting-edge tech.
British Airways – a member of International Airlines Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the FTE BIWG) – has launched a £7 billion transformation plan.
Glasgow Airport and Connected Places Catapult are collaborating on a set of accessibility technology trials, including AI and Augmented Reality, as part of the Connected Airport Living Lab programme.
KLM is minimising food waste using an AI programme that enables it to better predict how many passengers who have booked will actually board a flight. This means KLM achieves up to 63% less food waste.
IAG and PIT – via its xBridge innovation programme – have deployed Synaptic Aviation’s computer vision. This uses AI models for computer vision to monitor ramp operations via cameras stationed at a gate.
In this interview, Yelena Obukhova, Vice-President Inflight Services, Air Astana, shares insights into the airline’s focus on personalisation, inflight entertainment, sustainability and emerging technologies.
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