REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways – a member of International Airlines Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the FTE BIWG) – has launched a £7 billion transformation plan.
Glasgow Airport and Connected Places Catapult are collaborating on a set of accessibility technology trials, including AI and Augmented Reality, as part of the Connected Airport Living Lab programme.
KLM is minimising food waste using an AI programme that enables it to better predict how many passengers who have booked will actually board a flight. This means KLM achieves up to 63% less food waste.
IAG and PIT – via its xBridge innovation programme – have deployed Synaptic Aviation’s computer vision. This uses AI models for computer vision to monitor ramp operations via cameras stationed at a gate.
In this interview, Yelena Obukhova, Vice-President Inflight Services, Air Astana, shares insights into the airline’s focus on personalisation, inflight entertainment, sustainability and emerging technologies.
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Bob Kwik, Global Head of Airports and Ground Transportation, Amazon Web Services, shares his perspective with FTE on the hot topic of generative AI and how airports can use it to help their customers.
Pegasus Airlines is establishing a Technology Innovation Lab in Silicon Valley to secure its digitalisation journey. The focus is on AI, mobile capabilities, self-service, and other cutting-edge tech.
Amsterdam Airport Schiphol and Pangiam are commencing the next-stage trials of Project DARTMOUTH, which is intended to transform airport security screening using AI to enhance inspection of carry-on bags.
Eindhoven Airport, in cooperation with Schiphol Airport, is using AI to further improve the aircraft turnaround process and minimise delays. This is part of continuous optimisation of airport processes.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Amsterdam Airport Schiphol and Pangiam are commencing the next-stage trials of Project DARTMOUTH, which is intended to transform airport security screening using AI to enhance inspection of carry-on bags.
Eindhoven Airport, in cooperation with Schiphol Airport, is using AI to further improve the aircraft turnaround process and minimise delays. This is part of continuous optimisation of airport processes.
The FTE Aviation & Robotics Summit will return to Pittsburgh on 14-16 May 2024, with Pittsburgh International Airport as the official Host Airport.
Lufthansa Innovation Hub’s new venture Swifty is an AI assistant that aims to transform business travel booking into a fast, efficient experience. It autonomously manages all steps within the chat interface.
Shanghai Hongqiao International Airport is enhancing the passenger experience and operational efficiency with Artificial Intelligence powered solutions and Machine Learning algorithms from ADB SAFEGATE.
Rohit Talwar, CEO, Fast Future Research, shares the early trends emerging from responses to the FTE/Fast Future survey on the needs of ‘Tomorrow’s Traveller’, and his thoughts on emerging tech such as ChatGPT.
The inaugural Aviation & Robotics Summit took place in Pittsburgh, the “robotics capital of the world”, on 18-20 April 2023.
Liverpool John Lennon Airport and Sarasota Bradenton International Airport have successfully trialled the new AeroCloud Optic, which uses computer vision technology to intelligently, anonymously and accurately track passengers as they move through the airport.
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