Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
FTE explores the latest technologies and trends that will play a crucial role in reshaping the air transport industry in 2017.
Changi Airport Group has launched the Living Lab Programme, which will explore new technologies including robotics, AI and the Internet of Things.
Korean Air’s Dante Dionne talks to FTE about how new and emerging technologies could reshape the end-to-end passenger experience.
Skype users can interact with the bot, which can search for flights, display live prices and provide links to pages to complete the booking process.
Skyscanner’s Facebook Messenger bot enables the company to communicate with consumers in an automated yet conversational manner on the social media platform.
Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.
Get Future Travel Experience news & updates sent to your inbox
