REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this interview, Aldric Chau, Regional General Manager, Southeast Asia & Oceania, Cathay Pacific, shares his insights on enhancing CX, optimising operations and empowering employees through responsible innovation.
Southwest Airlines, Worlds, Dallas Fort Worth International Airport, and more explore how Physical AI could transform airline and airport operations, enhance CX and redefine the relationship between people, data and technology.
Southwest Airlines has launched a first-of-its-kind U.S. airline plugin in ChatGPT, enabling travellers to discover and shop for flights through AI. Developed with OpenAI and AWS, it enables AI-powered travel planning.
Heathrow is extending its partnership with Adobe to integrate agentic AI and personalised digital experiences, helping passengers find accurate, relevant airport information across websites and AI-powered search platforms.
American Airlines is making seat selection more seamless with a new app feature that automatically monitors availability and moves eligible AAdvantage members to a preferred seat when one becomes available.
Pittsburgh International Airport is testing robotics, AI and computer vision to enhance terminal operations, passenger service and efficiency, with xBridge providing a real-world environment for aviation technology innovation.
Boston Logan International Airport has introduced Amelia, a life-size AI avatar concierge that offers multilingual, conversational assistance, real-time directions and TSA information to help passengers navigate the terminal.
CVG, MUC, Publicis Sapient, ADR, MWAA and Cognizant share how they are putting agentic AI into practice, from predictive ground transportation and autonomous systems to intelligent passenger assistance and enterprise-wide orchestration.
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
Delta has made its AI-powered Concierge available to all SkyMiles Members, giving personalised support in the app for disruptions, cancellations, baggage and account needs while keeping Delta people at the centre.
David Sconzo, Senior Customer Experience Manager/Assistant FIFA Lead, Hartsfield-Jackson Atlanta International Airport, shares his perspectives on creating airports that become destinations in their own right.
Members of the FTE Data Sharing Think Tank from MIA, IAGi, Barich, Inc., MWAA and RNO discuss the practical steps organisations can take to build the trusted data foundations needed to power the future of aviation.
Ryanair has extended its AWS partnership for five years, expanding its use of cloud and AI technologies to enhance passenger experience, improve operational efficiency and accelerate digital innovation across the airline.
Ahead of FTE Global 2026, Southwest Airlines, nlmtd, Airbus and Synaptic Aviation explore the technologies, lessons learned and collaborative approaches that are shaping the next generation of aircraft turnaround operations.
Vueling has partnered with Google Gemini to launch an AI-powered experience that transforms travellers’ favourite holiday memories into personalised digital magnets, extending customer engagement.
AI, robotics and automation are reshaping the baggage journey. In this interview, Allen Yuarata, Director, Terminal | Baggage & Groundside Services, Vancouver Airport Authority, shares his vision for scaling baggage innovation.
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