REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Heathrow has announced plans to invest £1.3 billion in infrastructure in 2026, enhancing CX and operational efficiency. Plans include a revamp of Terminal 4, a new dedicated baggage system for Terminal 2, and much more.
With the end of 2025 fast approaching, here Future Travel Experience highlights some of our most popular original content from each of the last 12 months – from robotics and AI to inflight innovation, and much more.
Riyadh Air and Huawei are partnering to deliver seamless, data-driven and engaging travel experiences. The focus is on next-gen digital solutions in marketing, loyalty, cloud and AI to shape the future of travel.
Aeroporti di Roma has kicked-off the fourth edition of the Call4Startups at the Innovation Hub of Fiumicino Airport, as part of the ‘Runway to the Future’ acceleration programme, with a focus on AI, robotics, automation, and more.
Emirates and OpenAI have entered into a strategic collaboration to advance AI adoption and innovation across the airline. The collaboration will entail enterprise-wide deployment of ChatGPT Enterprise.
YVR is deploying Deep Turnaround in partnership with Schiphol Group’s Aviation Solutions. Deep Turnaround is an AI-powered technology platform designed to enhance the efficiency of aircraft turnaround operations.
In this interview, ahead of APEX FTE Asia Expo 2025, Bob Kwik, Worldwide Head of Airports and Ground Transportation, shares how AWS is at the forefront of innovating with transformational AI and GenAI technologies.
MWAA, United, Publicis Sapient and Nagarro discuss how they are leveraging agentic AI – systems capable of autonomously taking actions in complex environments – to accelerate innovation and digital transformation.
All Nippon Airways is implementing an AI-based turbulence prediction service developed by BlueWX Company. The collaboration aims to enhance flight safety, passenger comfort and operational reliability.
Albert Van Veen, Vice President, Innovation and Chief Information Officer, shares how YVR is leveraging digital twins and AI to reimagine airport operations and CX, plus biometrics & digital identity, and much more.
All Nippon Airways is implementing an AI-based turbulence prediction service developed by BlueWX Company. The collaboration aims to enhance flight safety, passenger comfort and operational reliability.
Albert Van Veen, Vice President, Innovation and Chief Information Officer, shares how YVR is leveraging digital twins and AI to reimagine airport operations and CX, plus biometrics & digital identity, and much more.
CVG, Lufthansa Industry Solutions, ADR, Fraport, and DataArt discuss the transformative potential of agentic AI to act autonomously in dynamic environments and the ultimate move towards Artificial General Intelligence.
In this interview, ahead of his participation at FTE Global 2025, Martijn van Boven, Product Manager, discusses how Royal Schiphol Group is leveraging tech, design and data, to redefine airport capacity and flow management.
Lufthansa and Fraport are further optimising aircraft handling at Frankfurt Airport. Together with zeroG, the partners are introducing an innovative AI-based camera solution called ‘seer’, using real-time data.
Air New Zealand is working with OpenAI to expand its use of artificial intelligence, aiming to boost efficiency and enhance CX. Implementation of the technology is already driving smarter, faster decisions.
Iberia has launched Iberia GPT, a new conversational assistant on ChatGPT that helps customers plan their trips in an inspiring, agile, and personalised way – the first initiative of its kind introduced by an airline.
A future-focused session on AI innovation in the air transport industry during the co-located APEX FTE EMEA and Ancillary & Retailing 2025 events featured leaders from daa Labs and Turkish Airlines Technology.
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