REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Hawaiian Airlines is introducing self-service bag tag kiosks and enhanced digital check-in at Hawaii, U.S. and select international airports, designed to reduce lobby wait times, streamline bag drop, and improve the passenger journey.
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
American Airlines is expanding digital self-service options for checked baggage, enabling prepayment at booking, automated refunds and faster bag drop via kiosks to streamline the airport journey.
Melbourne Airport is to install more than 70 next-generation Amadeus Seamless Bag Drop S7 Air and S7 Air Hybrid units as part of its drive to provide a seamless experience for travellers, with increased accessibility.
Australia’s Sunshine Coast Airport has announced Elenium Automation as the supplier of its new cutting-edge check-in technology to be incorporated into the recently announced terminal redevelopment.
Perth Airport has launched a project to introduce 95 additional self-service check-in kiosks in Terminal 1. This will also convert a number of the traditional check-in counters into 38 new automated bag drops.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Alaska Airlines’ passengers travelling from Seattle and Portland now have the option to verify their identity right at the automated bag drop units, as it aims to make the travel experience as seamless as possible.
Airport Authority Hong Kong has launched a Smartphone Express Bag Drop Service as a further development of HKIA’s Flight Token smart technology for “an even more efficient departure experience”.
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – is to install state-of-the-art passenger verification and check-in solutions, including common-use self-service bag drops, at PVG.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – is to install state-of-the-art passenger verification and check-in solutions, including common-use self-service bag drops, at PVG.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – has installed state-of-the-art Swift Drop Self-Bag Drop units in the new Alaska Airlines location at SFO Harvey Milk Terminal 1.
Alaska Airlines – a Partner of the FTE Baggage Innovation Working Group – has opened a cutting-edge space at SFO’s Harvey Milk Terminal 1. The premium and enhanced CX includes automated bag drop.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched ‘Airport in the City’, a new check-in and baggage delivery service at Termini Station in central Rome.
Materna IPS – a Partner of the FTE Baggage Innovation Working Group – has installed self-bag drop systems in the state-of-the-art new departure hall at St. Maarten’s Princess Juliana International Airport.
easyJet has expanded its twilight bag drop service to Glasgow Airport, as part of new customer initiatives “for a quicker and easier journey”. The service is free for travellers on early morning flights.
Cork Airport, in conjunction with Ryanair, has installed a series of new self-service, express bag check-in kiosks aimed at shortening check-in queue times and to enhance the overall passenger experience.
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