easyJet expands customer initiatives with twilight bag drop at Glasgow Airport “for a quicker and easier journey”

easyJet has expanded its twilight bag drop service to Glasgow Airport, as part of new customer initiatives “for a quicker and easier journey”. The service is free for travellers on early morning flights.

easyJet has expanded its twilight bag drop service to Glasgow Airport. The free service provides customers on early morning flights with the option to drop off their bags the evening before, saving time for their journey through the airport on their day of travel by skipping bag drop and heading straight to security.

The service is available to all customers on early morning flights departing before 08:30 at Glasgow, which represents over a quarter of all flights departing from the airport, and bags can be dropped between 16:00 and 21:00 the day before they fly.

“We are always looking for new ways to make travel as easy as possible, so we are really pleased to be introducing our free twilight bag drop service at Glasgow,” said Ali Gayward, easyJet’s UK Country Manager. “As families look forward to jetting off on their summer holidays, we’ve also put in place some extra support over this busy period, extending our customer service hours and providing dedicated customer service support and adding more people to our customer service team, we are ensuring our customers have the support they need when they travel with us this summer, for a quicker and easier journey.”

easyJet now offers Twilight bag drop services to its customers across five of its key UK airports: London Gatwick, Bristol, Manchester, Edinburgh, and now Glasgow.

The airline has also put in place a range of summer travel customer initiatives, including a family hotline, a new WhatsApp channel and extended customer service opening hours.

Having opened its new call centre in Milan last year with 350 extra call centre staff, easyJet has continued to boost resource with a 20% increase since 2019, including a 30% increase in resource for its dedicated hotline for passengers requiring Special Assistance when they fly.

easyJet also has also put live its dedicated Family Hotline for families with children under 12 years old, which provides dedicated support from customer service team members who have expertise in assisting families, for any enquiries about their trip.

Meanwhile, the airline has launched a WhatsApp channel for the first time, meaning customers can instantly get in touch. The airline’s customer service opening hours are extended for the summer season between 06:00 and 23:00.



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