REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Sunshine Coast Airport has opened a new check-in hall featuring 18 automated kiosks and 10 bag drop units from Elenium Automation, giving passengers greater control while streamlining airport operations.
Gerald R. Ford International Airport has unveiled $135m in terminal enhancements, including an advanced baggage system, boosting processing capacity to nearly 1,000 bags per hour and improving passenger flow.
American Airlines is investing in an enhanced premium CX at Dallas Fort Worth International Airport, with a dedicated Flagship check-in experience and new lounge concepts designed to make travel more seamless.
Hawaiian Airlines is introducing self-service bag tag kiosks and enhanced digital check-in at Hawaii, U.S. and select international airports, designed to reduce lobby wait times, streamline bag drop, and improve the passenger journey.
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
Hong Kong International Airport will open expanded Terminal 2 departure facilities on 27 May 2026, delivering smart check-in, seamless connectivity and added capacity, with robust operational readiness underway.
American Airlines is expanding digital self-service options for checked baggage, enabling prepayment at booking, automated refunds and faster bag drop via kiosks to streamline the airport journey.
‘Emirates First’ has officially opened at Dubai International Airport’s Terminal 3, offering a luxurious and unique airport experience for Emirates’ First Class customers and Skywards Platinum members.
Taipei Songshan Airport has selected SITA to lead its next-generation shared check-in counter project, deploying a full suite of self-service and biometric-powered tech to future-proof operations and customer experience.
Houston Airports has opened the new Terminal E Ticketing Lobby at George Bush Intercontinental Airport. This state-of-the-art facility, temporarily exclusive to United passengers, streamlines check-in.
Taipei Songshan Airport has selected SITA to lead its next-generation shared check-in counter project, deploying a full suite of self-service and biometric-powered tech to future-proof operations and customer experience.
Houston Airports has opened the new Terminal E Ticketing Lobby at George Bush Intercontinental Airport. This state-of-the-art facility, temporarily exclusive to United passengers, streamlines check-in.
SITA – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is partnering with Taipei Taoyuan International Airport to revolutionise its passenger processing solutions and enhance CX.
flydubai has launched its new Business Class check-in at Dubai International Airport’s Terminal 2. Hear more from flydubai at FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024.
Avinor and Amadeus – a Platinum Sponsor of FTE Global, Los Angeles, 28-30 October 2024 – are partnering to digitally transform Norway’s airports and co-create the passenger experience of the future.
Auckland Airport – a Partner of the FTE Baggage Innovation Working Group – is introducing smarter check-in technology, with self-service kiosks and bag drops upgrading the experience for travellers.
Airport Authority Hong Kong has launched a Smartphone Express Bag Drop Service as a further development of HKIA’s Flight Token smart technology for “an even more efficient departure experience”.
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
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