REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Hamilton International Airport in Ontario is introducing SITA’s passenger solutions for faster check-in and boarding. This is part of the airport’s commitment to providing passengers with a seamless CX.
Furthering Dubai’s commitment to accessible travel, Emirates has achieved Certified Autism Center Designation for all of its Dubai check-in facilities as part of its commitment to seamless CX for everyone.
Swedish airline Jonair is collaborating with travel technology provider Ink Innovation to deploy the Ink Mobile Agent. The passenger handling application will enhance check-in and boarding processes.
Air New Zealand has opened the new-look premium check-in at AKL. The space has been fully redesigned to deliver an enhanced premium travel experience for customers from the moment they step through the door.
Brisbane Airport is embarking on its biggest ever transformation, with a $5bn Future BNE investment in a better airport experience. Future BNE includes upgrades to the Domestic and International terminals.
Cork Airport, in conjunction with Ryanair, has installed a series of new self-service, express bag check-in kiosks aimed at shortening check-in queue times and to enhance the overall passenger experience.
Air France-KLM Group is continuing to digitalise the passenger experience at its key hubs, including CDG and AMS, with new self-service kiosks delivering enhanced functionalities such as contactless payments.
Alaska Airlines is investing $2.5 billion in improvements to enhance the airport experience within its hubs and focus cities, with new technology and what it describes as “a reimagined, more seamless travel experience”.
Düsseldorf Airport is installing new self-service check-in and bag drop systems from Materna IPS as part of an extensive modernisation project focused on future-proof innovations for a smoother travel experience.
WestJet is accelerating seamless passenger check-in with the integration of Zamna’s digital intelligence system to verify travel documents. It follows a successful pilot, which significantly reduced manual checks.
Düsseldorf Airport is installing new self-service check-in and bag drop systems from Materna IPS as part of an extensive modernisation project focused on future-proof innovations for a smoother travel experience.
WestJet is accelerating seamless passenger check-in with the integration of Zamna’s digital intelligence system to verify travel documents. It follows a successful pilot, which significantly reduced manual checks.
Biometric touchpoints are to be installed across Frankfurt Airport, in collaboration with SITA and NEC, enabling travellers to seamlessly pass through each stage of the airport journey simply by scanning their face.
Queenstown Airport is enhancing the passenger experience with a major terminal upgrade, including new bag drop and kiosk technology provided by Elenium.
Delta is continuing the upgrade and expansion of its hubs at New York LaGuardia Airport and New York JFK Airport as part of its commitment to transforming the travel experience.
The new $2.7 billion Terminal A at Newark Liberty International Airport is officially open for operations. The state-of-the-art facility features “an immersive digital journey”.
A new offsite city check-in service is now available for Etihad Airways, Wizz Air and EGYPTAIR passengers travelling from Abu Dhabi International Airport.
British Airways has launched a new six-month smart technology trial, utilising biometrics, for international flights at London Heathrow Airport’s Terminal 5.
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