REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Dr. Björn Becker, Head of Program Future Intercont Experience, Lufthansa Group, shares how the launch of Lufthansa Allegris redefines the airline’s approach to long-haul travel, plus its innovative use of the Metaverse.
Qantas has unveiled prototypes of the First and Business cabins on the Airbus A350 aircraft that will fly passengers non-stop from Australia to New York and London from late 2025.
Air India has signed letters of intent with Airbus and Boeing to acquire a total of 470 widebody and single-aisle aircraft, as part of its “transformation journey” that includes customer service and technology.
Condor’s new Airbus A330neo long-haul aircraft will feature a “completely new flight experience and more comfort than ever” with the Prime Seat in its Business Class cabin.
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Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Tiina Tissari, Vice President, Customer Experience and Products, Finnair, shares the airline’s new retail approach, how its digital innovation is providing a seamless passenger experience, and its elevated long-haul concept.
Virgin Atlantic has taken delivery of its first Airbus A330neo aircraft, which will make its debut on the airline’s Heathrow to Boston route.
The new Flagship Suite seats, featuring privacy doors, will be included on all Airbus A321XLR and Boeing 787-9 deliveries beginning in 2024.
The airline’s Upper Class cabin boasts a brand new seat and the unveiling of The Retreat Suite, the most spacious suite in Virgin Atlantic’s history.
09 to 11 Sep 2025, California
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Air New Zealand has unveiled the cabin designs for its new B787 Dreamliners, featuring a new Business Premier Luxe seat and the world’s first economy sleep pods.
The new Premium Comfort Class will vary from 21 to 28 seats, which will be wider than standard seats, offering more legroom, a larger screen and a footrest.
The upgrades include improved inflight Wi-Fi capabilities, larger overhead bins, power ports, as well as enhancements to digital platforms and airport kiosks.
A total of 24 finalists have been selected for the 2022 Crystal Cabin Awards, for which Future Travel Experience is a Media Partner.
The new A350 Project Sunrise aircraft will include six First Class suites with a separate bed, 52 Business Class suites, and a Wellbeing Zone.
Virgin Atlantic’s latest onboard innovation, ‘The Booth’, is an Upper Class social space on its A350s, designed for leisure passengers.
The shortlist for the Crystal Cabin Awards, for which Future Travel Experience is a Media Partner, has been unveiled.
FTE speaks to Finnair’s Head of CX Product Design David Kondo to discuss some of the decisions that have informed the carrier’s approach to its new long-haul concept.
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