REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.
Metropolitan Washington Airports Authority has announced that 11 new concessions will begin development at Dulles International and Reagan National airports in the coming year for a unique and enhanced CX.
Heathrow has announced that iconic burger brand Five Guys is opening a new restaurant in Terminal 5 later this year. The restaurant will feature exclusive elements tailored to Heathrow for an enhanced CX.
Dallas Fort Worth International Airport has announced new shopping and dining concepts, including local Texas brands and some exciting firsts among U.S. airports. There are 20 new concessions in total.
Sofia Airport is partnering with SSP as part of its renovation plans to transform the passenger experience. Together, they have already opened two outlets in the Terminal 2 airside departures area.
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Glasgow Airport – part of AGS Airports – is to receive a £3.7 million investment for new F&B and retail units to enhance the overall passenger experience and provide “modern, high-quality facilities”.
The Port Authority of New York and New Jersey, The New Terminal One, and Unibail-Rodamco-Westfield Airports have selected Duty Free Americas as exclusive duty free operator for JFK’s New Terminal One.
Zurich Airport has selected ‘the food collective ag’ to operate the new TREATS food hall. The 2,000sqm food hall, opening in autumn 2027, is set to become a new gastronomic highlight at Zurich Airport.
Houston’s William P. Hobby Airport is moving into the next phase of its F&B transformation, with four new restaurants to open later this year reflecting “a deliberate mix of national reach and Houston flavour”.
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Perth Airport is partnering with international hospitality company Delaware North to develop four first-to-market food & beverage concepts for its International Terminal, as it refreshes the customer offering.
Perth Airport has awarded SSP a contract to operate four new outlets within Terminal 1 International. The new restaurants, which are part of a continuing CX refresh, are all scheduled to open in 2025.
Nice Côte d’Azur Airport has opened two new restaurants – Natoo and Bottega. Based on an original concept focused on travel and wellness, these new brands are operated by Lagardère Travel Retail France.
Launceston Airport’s Departures Hall is set for a multi-million-dollar transformation, which will see the addition of three new food & beverage venues and the biggest terminal renovation in 20 years.
The Port Authority of New York and New Jersey and JFKIAT – operator of JFK Terminal 4 – have announced a new line-up of food & beverage concessions curated in partnership with HMSHost for an enhanced CX.
Houston’s William P. Hobby Airport has opened a new restaurant and live music venue as part of a multi-phase concessions improvement project. The aim is to deliver “a dynamic, world-class experience”.
Fraport USA has won the bidding to manage the retail concessions at Baltimore/Washington International Airport for 23 years. Plans include further enhancing CX “through a variety of innovative concepts”.
Austin-Bergstrom International Airport has announced three new concessions in the Barbara Jordan Terminal, each designed to reflect a “commitment to delivering a seamless and memorable journey”.
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