REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.
Vancouver International Airport has partnered with SSP Canada, a division of SSP Group, to enhance the food and beverage offering with the opening of popular local brand, Romer’s Fresh Kitchen & Bar.
Heathrow has launched a new experiential retail campaign in collaboration with retail partner Avolta. The campaign aims to elevate CX through immersive beauty activations and exclusive retail offers.
Schiphol Group has welcomed the opening of Wingstop in Schiphol Plaza, as it aims to offer “surprising and high-quality food concepts”. It is the first Dutch location for social media phenomenon Wingstop.
Vancouver International Airport has opened its newest retail store – Cascadia Collection – in partnership with WHSmith North America. The open-concept store aims to offer a fresh take on airport shopping.
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Sydney Airport has announced the first phase of a major redevelopment of the T3 Domestic Terminal, set to transform the dining precinct and specialty retail offering into a vibrant, contemporary space.
Heathrow has announced the outcome of its strategic review of travel essentials, awarding new agreements to Lagardère Travel Retail and WHSmith to deliver an improved and modernised shopping experience.
The Port Authority of New York and New Jersey, the New Terminal One, and Unibail-Rodamco-Westfield Airports have announced plans to deliver best-in-class travel essentials at JFK Airport’s New Terminal One.
Dublin Airport and SSP Group have collaborated to open a new premium wine and food concept – The Reserve – in Terminal 2. It offers a curated selection of wines alongside an all-day dining menu.
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SSP has launched a new concept called the World of Tiger Beer bar in Changi Airport, in collaboration with Asia Pacific Breweries Singapore (part of The HEINEKEN Company), offering travellers an immersive experience.
Schiphol Group has opened its largest shop in partnership with Lagardère Travel Retail: the flagship store of the new retail concept ‘Today Duty Free’. The aim is to set “a new retail standard” at Schiphol.
Nashville International Airport has unveiled its Concourse D extension, a key project in its $3 billion growth plan. Featuring new gates, dining options, and a scenic outdoor terrace, it enhances the traveller experience.
The Marketplace in T5 at Stockholm Arlanda Airport is now complete, with the 11,000sqm area home to around 40 new shops, cafés and restaurants. It is the largest commercial investment in the airport’s history.
Fraport has announced concessionaires for the 12,000sqm of retail space in the new Terminal 3 at Frankfurt Airport. 64 retail and service units will begin operating in the spring of 2026 for a customer-oriented experience.
Metropolitan Washington Airports Authority has announced that 11 new concessions will begin development at Dulles International and Reagan National airports in the coming year for a unique and enhanced CX.
Heathrow has announced that iconic burger brand Five Guys is opening a new restaurant in Terminal 5 later this year. The restaurant will feature exclusive elements tailored to Heathrow for an enhanced CX.
Dallas Fort Worth International Airport has announced new shopping and dining concepts, including local Texas brands and some exciting firsts among U.S. airports. There are 20 new concessions in total.
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