FTE EMEA 11-13 June 2O24, Dublin

FTE EMEA Conference

Headline Partner
Headline Partner
Benchmark your organisation’s innovation levels against the industry’s best.

FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.

You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.

View the FTE Ancillary & Retailing Conference Agenda >>


FTE EMEA Conference Agenda 2024

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Tuesday 11th June 2024

Tuesday 11th June 13:00 - 17:00

FTE Innovation & Startup Hub Day (members only)

The members-only FTE Digital, Innovation & Startup Hub Live Day will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.

The three core themes of the FTE Hub for 2024 are Artificial Intelligence (AI), Robotics and the Internet of Things (IoT) and these topics are at the forefront of our FTE Hub meetings over the next 12 months. International Airlines Group, Dallas Fort Worth International Airport, Manchester Airports Group, Isavia, and London Luton Airport are among the latest Corporate Partners to join.

The FTE Hub is a truly unique community, playing a crucial role in accelerating the speed at which industry stakeholders master utilisation of cutting-edge technologies. Members openly share expertise, experiences and inspiration year-round through curated virtual and live environments globally.

To learn more or to join the FTE Digital, Innovation & Startup Hub, click here >>

Register now >>
Tuesday 11th June 14:00 - 17:00

FTE Baggage Innovation Working Group meeting (members only)

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector. There are over 100 BIWG members, with the latest to join including International Airlines Group, Manchester Airports Group, Frankfurt Airport, Isavia, Western Sydney Airport, and Orlando International Airport.

Dublin Airport welcomes members to this face-to-face gathering to learn from one another and collaborate on game-changing Proof of Concepts (POCs) to reduce costs, improve passenger experience, and test innovations.

Please contact us for more information Airlines can join for free

Hosted by our valued partner
dublin-airport

Register now >>
Tuesday 11th June 15:00 - 17:00

FTE World Airport Retailing Working Group (members only)

Future Travel Experience is taking its engagement with airport commercial leaders to the next level through the FTE World Airport Retailing Working Group. This initiative provides a platform – and is building a community – in which the brightest, most progressive minds in the commercial sector globally can network and share ideas, visions and learnings on how the industry can improve its commercial offerings, strategies and collaboration. As part of FTE’s commitment to the widest possible engagement, access to the Working Group is free to all relevant industry stakeholders and membership is growing rapidly, with over 400 executives as active members representing almost 100 airports, 100+ partners and 17 airlines.

This face-to-face meeting, hosted by Stripe, welcomes members to hear from retailing innovators in Dublin and learn more around progressive new business models from their like-minded industry colleagues.

Join the FTE World Airport Retailing Working Group – free to all relevant industry stakeholders >>

Hosted by our valued partner
dublin-airport

Register now >>
Tuesday 11th June 16:00 - 18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3

We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 11th June for a City of Dublin Walking Tour.

Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at The Giddy Dolphin.

By invitation only – Registration coming soon.

 

Register now >>
Tuesday 11th June 18:00 - 20:30

The FTE Dublin Ice Breaker at the Giddy Dolphin

In the heart of buzzing Temple Bar, The Giddy Dolphin provides the perfect location for us to kick off the show. Set on the ground floor of the historic Dollard Printing House, the building itself is the oldest steel frame structure in Ireland dating back to 1886. We invite delegates to join us for not only quality food, drink, and an authentic Irish experience but most importantly, the craic! Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, there are endless additional watering holes nearby.

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Wednesday 12th June 2024

Wednesday 12th June 08:30 - 09:00

Registration & Exhibition Opening

Show Opening and VIP tour of exclusive unveilings on the floor by exhibitors, plus networking & coffee.

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Wednesday 12th June 09:00 - 09:30

Opening Keynote Session

Welcome Address
Daniel Coleman

Founder & CEO

Future Travel Experience

Keynote Interview
Dr. Joe Leader

CEO

APEX/IFSA

Anko van der Werff

President & CEO

SAS

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Wednesday 12th June 09:30 - 10:30

The FTE Future Differentiation & Business Models Think Tank Live

Joint session with FTE EMEA

Business-Differentiation-Business-Models-Think-Tank

Captain
Rohit Talwar

CEO

Fast Future

Team Members
Steven Greenway

CEO

flyadeal

Sascha Feuerhard
Sascha Feuerhard

Chief Commercial Officer (CCO) and Co-Founder

BEOND

Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Guðmundur Daði Rúnarsson
Guðmundur Daði Rúnarsson

CCO and Airport Development Officer

Keflavik Airport

Martin Jones

CEO

CAVU

Future Travel Experience is wholeheartedly committed to driving positive industry change. A vital part of these efforts are our unique Think Tank projects, which bring together senior experts and leaders from across the industry to tackle key topics, co-create forward-thinking visions, and address common challenges. One such challenge that is emerging across the sector is the search for meaningful differentiation that enhances the customer proposition in a profitable manner.

In the search for differentiation, the sector has achieved a certain level of maturity in terms of the physical airport infrastructure, cabin experience, and retail offering.  The next stages of differentiation could increasingly come from new approaches that deliver more personalised, unique, and tailored offerings for passengers at every stage of the passenger journey. However, that can only be achieved through bold new operating models and collaborative commercial approaches to developing customer offerings. This in turn demands new thinking and approaches to enable collaboration between different stakeholders across the sector to deliver those offerings which none of them could deliver individually. So what could this range of future customer offerings look like, and what new business models will we need to evolve to facilitate them and ensure profitable returns for all involved?

To help develop and drive new ideas and collaborations, working in partnership with Fast Future, we are launching The Future Differentiation and Business Models Think Tank. To launch the Think Tank, we have pulled together a representative team of industry heavyweights that will uniquely represent stakeholders across the industry. Months in advance of the show, the team will collaborate and engage to create a unique vision and presentation deck that will be shared exclusively at the show in Dublin with the aims of inspiring attendees and setting the tone for everything that follows at the show.

As well as providing an end-to-end vision, this Think Tank will include a series of key industry recommendations, and segments dedicated to:

  • What are the new trends in the consumer world, and the pulse of customer expectations in travel for today and tomorrow?
  • What are the latest predictions on appetite to travel for leisure and business in the long-term?
  • What will the future product offering need to look like on the ground, up in the air, and in the retail offering?
  • Addressing the elephant in the room, how can the industry better address the sustainability concerns of passengers?
  • What impact can technologies like AI, robotics, IoT and metaverses have on the industry to dramatically improve passenger and employees’ experiences and stakeholder margins?
  • How can we better leverage and share data?
  • How could the industry better market, engage, and serve different generations of passengers?
  • How might business models between stakeholders need to evolve to create a more differentiated customer journey, and what good examples are there in the sector now which can help light a path for the industry to follow?
Register now >>
10:30 - 11:30

Coffee and networking

Wednesday 12th June 11:30 - 12:00

FTE EMEA INNOVATE AWARDS Pitch Session: “Best Customer Centric Proposition” from a supplier of any size

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be a 5-minute pitch from each nominee with quick fire questions and comments from the judges.

Register now >>
Wednesday 12th June 12:00 - 13:00

How can we take CX experiences involving the airport, baggage & inflight to the next level for tomorrow’s customer?

Format

The moderator will set the scene, and then each speaker will talk for five minutes from their seat on how they are evolving their approaches to CX for passenger and baggage journeys. After everyone has voiced their opinion, the panel will share their ideas for the future.

Moderator
Daniel Coleman

Founder & CEO

Future Travel Experience

Panellists
Jennifer Schwierzke
Jennifer Schwierzke

VP of Customer Strategy & Innovation

United Airlines

Nick Woods
Nick Woods

CIO

MAG

Kevin Kleist

Senior Emerging Trends Advisor

Southwest Airlines

Alvaro de Ramón Salto

Head of Customer Experience Division

Aena

( speaker Invited)
Topics to cover
  • Hard Product & Soft Product evolution
  • Emerging technologies that support seamless customer experiences, efficient and personalized processes, and enhanced throughput.
  • Collaboration & Data Sharing
  • Technology vs human touch – what’s the right balance
  • The role of staff going forward to serve passengers
  • Better serving passengers in times of disruption
Register now >>
13:00 - 14:30

Lunch and networking in the exhibition hall

Wednesday 12th June 13:15 - 14:15

Startup pitch session

Elevator pitches from some of the most exciting startup members of the FTE Digital, Innovation & Startup Hub.

Startup pitches from:
shabstec
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Wednesday 12th June 14:30 - 15:30

What are the new technologies and approaches, that can make a transformational difference to the ways air transport stakeholders will operate in the future?

Format

Two deep dive presentations followed by a fast-moving panel discussion.

Moderator
Darin Juby

Head of Baggage Transformation

Future Travel Experience

Presentations by

IAG is exploring a path to dark airport (fully autonomous) operations in the future, but how long might that take to achieve and what does it need to see from industry stakeholders to make such a vision a reality?

Harvey Tate
Harvey Tate

Human API – Digital Transformation

International Airlines Group (IAG)

How central should automation, and robotisation, be for airports to better serve employees, stakeholders and passengers in the future?

Dennis van Kleef

Programme Lead Baggage

Royal Schiphol Group

Wopke Dost

Programme Managment Lead

nlmtd

More speakers to be announced soon

Register now >>
15:30 - 16:30

Coffee and networking in the exhibition hall

Wednesday 12th June 16:30 - 17:30

Closing Leaders Keynote Session

Format

Fast moving & entertaining panel discussion on customer-centric innovation & business transformation.

Moderator
Jamie-Heaslip
Jamie Heaslip

International Growth Lead

Stripe & International Rugby Legend

Panellists
Annalisa Gigante

Board Member of Hangar 51 & Head of Innovation

International Airlines Group (IAG)

Adrian Dunne

COO

Aer Lingus

More speakers to be announced soon

Register now >>
Wednesday 12th June 17:30 - 18:45

Networking Reception & FTE/APEX Awards Ceremony

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. 15 airlines and 15 airports will be shortlisted for FTE World Ancillary & Retailing Awards 2024, with three in each category being honoured for outstanding achievement  at the ceremony.

Following that the APEX Passenger Choice Award Winners ceremony will take place recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Sponsored by
flyr

Register now >>
Wednesday 12th June 21:00 - 23:00

Summer in Dublin Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet up in the iconic watering hole, Café En Seine. The “Summer in Dublin” informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.

Hosted By

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Thursday 13th June 2024

08:30 - 09:00

Registration & Exhibition Opening

Thursday 13th June 09:00 - 09:30

Opening Keynote

How will disruption of the air transport industry in Saudi Arabia reset passenger expectations, and industry approaches, in the years to come?

steven-greenway-keynote-announcment

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Thursday 13th June 09:30 - 10:30

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airline Initiative category

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be 10-minute pitch sessions for our 3 shortlisted airlines with quick fire questions and comments from the judges.

Register now >>
10:30 - 11:30

Coffee and networking in the exhibition hall

Thursday 13th June 11:30 - 11:50

Special Segment

How central will digital technology be to United Airlines achieving its ambition to be the best airline in aviation history, and what’s coming next?

Melanie Harris

Managing Director - Digital Technology

United Airlines

Register now >>
Thursday 13th June 11:50 - 12:45

New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors

FORMAT

The panel members will each share a range of dynamic approaches from their panel seats on how they are working to drive next-level customer experiences, before engaging in a discussion on how modern consumer expectations are evolving, best practice from other sectors and what approaches are needed to respond to current trends.

Moderator
Daniel Coleman

Founder & CEO

Future Travel Experience

Panellists
Linda Schucroft
Linda Schucroft

Vice President Innovation and Customer Experience

King Salman International Airport

Gregory Owens

VP of Europe and Africa

X (formerly Twitter)

Aisling Hassell

Non Executive Board Member

Aer Lingus

( speaker Invited)
Dr. Joe Leader

CEO

APEX/IFSA

More speakers to be announced soon

Register now >>
12:45 - 13:45

Lunch break on the exhibition floor

Thursday 13th June 13:45 - 15:00

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airport Initiative category

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be 10-minute pitch sessions for our 3 shortlisted airports with quick fire questions and comments from the judges.

Register now >>
15:00 - 15:45

Coffee break in the expo hall

Thursday 13th June 15:45 - 16:45

Innovative approaches to better drive industry transformation ambitions and protect the planet

Format

After a scene setting keynote each speaker will talk for five minutes from their seat on how they are evolving their approaches to driving efficiency and sustainability for their organisations. After everyone has voiced their opinion, the panel will share their ideas for the future.

Topics to cover

Electrification on the ground and in the sky, SAF, infrastructure needs, new business models, the role of technology in decarbonization and much more.

Moderator
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Scene Setting Keynote

What are the most important factors to achieving more rapid industry transformation & pathways for scaling SAF & aviation decarbonization?

Mark Breen, CEO, Oneiros Aerospace
Mark Breen

CEO

Oneiros Aerospace

Panellists
Holly Boyd-Boland

VP Corporate Development and Chief of Staff

Virgin Atlantic

Andrea-Carroll
Andrea Carroll

Group Head of Sustainability

daa

Karin Gylin

Head of Strategic Development and Innovation

Swedavia

More speakers to be announced soon

Register now >>
Thursday 13th June 16:45 - 17:15

FTE Innovate Awards Ceremony & Farewell Drink

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.

Register now >>