Today’s customers don’t want to “call and wait.” They expect instant answers across their preferred channels—whether it’s WhatsApp, SMS, voice assistants, or a seamless visual IVR. From confirming a flight to rescheduling a payment, every interaction needs to be conversational, contextual, and continuous.
This evolution is not just about convenience—it’s a business imperative.
- Brands that adopt an omni-channel approach see a 23x higher customer satisfaction rate
- 70% of users expect conversations to move seamlessly across channels
- 90% of customers want brands to anticipate their needs
At Phonon, we’re helping Aviation, BFSI and enterprise players bridge this gap with a powerful shift from “touchpoints” to orchestrated journeys:
- Dynamic Flow Designer to build contextual engagement flows
- AI-powered IVR that understands and resolves queries, not just routes them
- Proactive, event-triggered engagement that reduces wait times and increases satisfaction
Whether it’s a click-to-call trigger or a fully automated chat-voice loop, we help you meet your customer where they are, when they need you.
It’s time to move from reactive to real-time. From transactional to conversational.
Let’s talk if you’re rethinking customer engagement.