Phonon Group pioneers secure, cloud-based communication for mission-critical business and defense operations. By seamlessly integrating voice, messaging, and automation, we enhance efficiency, reliability, and security where it matters most. Phonon Group—powering seamless, intelligent communication
Phonon Communications Pvt. Ltd. a leader in secure communication technology, we enhances operational efficiency, national security, and crisis response by ensuring secure, scalable, and compliant omni-channel communication across key industries. With a strong emphasis on compliance, reliability, and innovation, Phonon is a trusted partner in modernizing India’s Defense communication infrastructure.
Phonon Digital Pvt. Ltd., a sister concern of Phonon Communications Pvt. Ltd., specializes in advanced embedded systems, IoT solutions, automation, and AI-driven technologies, delivering cutting-edge digital transformation
What are your objectives at the event?
At 22North, our objective for FTE Global this year is to demonstrate how AI-powered communication can redefine the passenger journey by combining precision, scale, and empathy. Aviation is an industry where every second and every message matters, and our mission is to help airlines and airports deliver the right communication at the right time — across voice, WhatsApp, RCS, SMS, email, and more — with absolute reliability.
We aim to showcase how 22North enables smarter disruption management, stronger compliance, and richer passenger engagement by connecting deeply with airline and airport operational systems. Our platform is designed to integrate seamlessly into core reservation, departure, and operational workflows, ensuring that every communication — whether a boarding pass, a gate change, or a baggage update — is timely, contextual, and secure.
Our focus at FTE Global is two-fold: first, to engage with global airlines and airports exploring digital transformation, and second, to build new alliances within the travel-tech ecosystem that can amplify our impact. With India’s leading carriers and airports already trusting us, our next objective is to expand internationally and create a global footprint of smarter passenger communication.
What can visitors expect to see at your stand?
Visitors to the 22North stand can look forward to an interactive experience that brings the passenger journey to life. We’re not just talking about communication — we’re showing how it works in real time. Through live demos, you’ll walk through a complete customer journey, from booking to boarding, disruptions to loyalty, and see how every touchpoint can be powered by intelligent, AI-driven communication.
One of the highlights is the instant turnaround capability — visitors can scan a QR code at our booth and immediately experience their first communication, showcasing how quickly and seamlessly airlines can engage passengers with 22North. From real-time boarding passes and gate change alerts to WhatsApp voice updates and OTP-secured notifications, you’ll see how every message is contextual, reliable, and delivered at scale.
The focus is on demonstrating how smarter communication leads to stronger passenger trust and higher Customer Lifetime Value (CLTV). By combining automation with personalization, we show how airlines can manage disruptions better, enhance compliance, and ultimately create journeys that passengers remember for the right reasons.
Are you launching any new products or services at FTE Global? Or will you be conducting any demonstrations? If so, please provide details.
AI-powered voice, text & rich media messaging, WhatsApp Voice (agent-based & IVR) alongside PSTN voice, Real-time contextual image & document generation, OTP with AI/ML-based spam control and many mor
