REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Startup airline flyv and ZeroAvia have signed an agreement to explore powering on-demand, low-cost flight operations using hydrogen-electric engines to “enhance efficiency and operational stability”.
Swedavia, Airbus, Avinor, SAS and Vattenfall have signed a Memorandum of Understanding (MoU) to work together to develop infrastructure for hydrogen-powered aviation at airports in Sweden and Norway.
Tallinn Airport has joined the Baltic Sea Region HyAirport project, which aims to amass knowledge and create conditions for the adoption of hydrogen in aviation, as it prepares for alternative fuels.
Cathay has welcomed the launch of the Hong Kong Sustainable Aviation Fuel Coalition as one of its co-initiators. The airline’s long-term environmental targets include its carbon net-zero goal by 2050.
LGW has become the first international airport to open an ‘Electric Forecourt’ – a dedicated electric vehicle charging station. It is part of the airport’s commitment “to creating a low-carbon economy”.
Miami-Dade Innovation Authority has launched an innovation challenge in collaboration with Miami International Airport. They seek proposals from technology companies with creative solutions to improve CX.
Bristol Airport has published a new Sustainability Strategy, with a target to cut carbon emissions across its operations by 73% by 2027, as part of efforts to be “environmentally and socially conscious”.
Japan Airlines has announced that it will begin introducing its new Airbus A350-1000 international aircraft in January 2024 “to enhance customer satisfaction and to strive towards a sustainable future”.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
easyJet is providing reusable cutlery and cups for its crew inflight to stop unnecessary waste from single use plastics and disposable wooden cutlery, as it continues to trial sustainability initiatives.
Air New Zealand has announced the ALIA as the airline’s first purchase of a next-generation aircraft in its Mission Next Gen Aircraft programme. Designed by BETA Technologies, it will join the fleet in 2026.
Hamburg Airport has joined the international network for future hydrogen hubs. The goal of the global ‘Hydrogen Hub at Airports’ network is to establish infrastructure for the use of hydrogen in aviation.
Virgin Atlantic’s historic flight on 100% Sustainable Aviation Fuel took place on 28 November 2023 from London Heathrow to New York JFK, marking the culmination of a year of “radical collaboration”.
flynas and Eve Air Mobility have signed an MoU to explore the future of eVTOL aircraft operations in Saudi Arabia. The partners are aiming to start eVTOL operations in Riyadh and Jeddah in 2026.
Work to create Scotland’s largest airport-based solar farm at Glasgow Airport is underway following completion of the development phase of the project. £18.5m is being invested to create the 19.9MW plant.
Digitally-native new airline Riyadh Air has signed a contract to implement an integrated operational suite from Lufthansa Systems, as it aims to unlock digital leadership in aviation sustainability.
Hamburg Airport (HAM) and the German Aerospace Center (DLR) have presented a roadmap that sets out the steps required to develop hydrogen infrastructure at medium-sized airports, using HAM as an example.
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