REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this article, we share key highlights from the recent meeting of the FTE World Airport Retailing Working Group, featuring insights from Vantage Airport Group, LHR, DOH, Avolta, and Kinetic Consultancy.
Schiphol is redeveloping Lounge 2 for passengers mainly flying to destinations outside Europe. The catering and retail area is getting a new layout, with the passenger experience at the heart of the project.
Perth Airport is opening a new Little Creatures Bar & Café in Terminal 1 International, enhancing the customer experience with expanded F&B options for passengers. Little Creatures also operates from T3.
Ahead of his participation at the co-located FTE EMEA and FTE Ancillary & Retailing events, Adrian Keating, Executive Director Commercial, shares the PLAY vision for optimising and evolving commercial offerings.
Sydney Airport has opened new dining venues – Betty’s Burgers, Oporto, and Mad Mex – reinforcing its focus on “new and exciting food concepts, elevating the casual dining experience across the airport”.
Ahead of the virtual meeting of the FTE World Airport Retailing Working Group on 14 March 2024, LHR, DOH, Vantage Airport Group and more share insights into commercial innovation, experience and engagement.
Ahead of his participation in the FTE Ancillary & Retailing event, Carlos Ruiz, Director of Commercial Management, CVG, explains the airport’s focus on personalisation, collaboration and cutting-edge tech.
Tampere-Pirkkala Airport has upgraded its food & beverage offer with new cafés and restaurants in the departure hall and gate area after security, as it “systematically develops the customer experience”.
Blue Islands has launched a new eSIM offering in partnership with eSIM Go for seamless mobile data when travelling. This is part of the airline’s “ongoing commitment to a customer-first approach”.
Dublin Airport has partnered with iCoupon to enhance the passenger journey through its innovative promotions product. This will foster “unprecedented collaboration between airlines, retailers and airport”.
Blue Islands has launched a new eSIM offering in partnership with eSIM Go for seamless mobile data when travelling. This is part of the airline’s “ongoing commitment to a customer-first approach”.
Dublin Airport has partnered with iCoupon to enhance the passenger journey through its innovative promotions product. This will foster “unprecedented collaboration between airlines, retailers and airport”.
In this video interview, Ursula Silling, CEO, Branchspace, shares her perspective on new ideas and opportunities to enhance e-commerce and retail in air transport, and the new partnership with Oman Air.
Travel technology platform Meili has announced a partnership with online travel agency Travelstart. They aim to redefine car rental distribution as part of a “commitment to innovation in travel”.
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases, as part of efforts to “make a difference to customers’ travels”.
Zurich Airport has launched the first phase of its comprehensive e-commerce transformation, known as ZRH Comfort, in collaboration with Omnevo. The aim is to revolutionise CX with cutting-edge technology.
Los Angeles World Airports has partnered with Airport Dimensions, Servy, and Unibail-Rodamco-Westfield to bring a new level personalisation to digital retail and F&B ordering at Los Angeles International Airport.
Swedavia is to open 10 new F&B outlets at Stockholm Arlanda, Luleå and Malmö airports, in partnership with SSP Group. The focus is on enhancing CX with “innovative concepts” and “truly local experiences”.
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