REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Qatar Airways has debuted Sama – its Artificial Intelligence (AI)-powered digital human cabin crew – on social media, as part of its vision to blend human connection with technological innovation.
In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a “Journey Map” to help transform CX, and much more.
In this video interview, Ursula Silling, CEO, Branchspace, shares how the company contributes to the evolving landscape of airline retail, seamless customer and staff experiences, and digital transformation.
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
Glasgow Airport has launched a state-of-the-art, AI-powered digital assistant to provide real-time information and enhance navigation throughout the terminal for “smoother and more personalised journeys”.
United – a Corporate Partner of the FTE Hub and a Partner of the FTE BIWG – has integrated Apple’s new Share Item Location feature for AirTag into its app, so customers can access their bag’s precise location.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Aer Lingus – a Partner of the FTE Baggage Innovation Working Group – has enabled Apple’s Find My Share Item Location feature. The feature is designed to enhance CX by helping quickly locate lost or delayed bags.
Iberia Express, in collaboration with Immfly, has launched an innovative in-seat order service designed to redefine the inflight retail experience. Passengers can order F&B and retail through their own personal device.
Air Canada has launched the next evolution of its digital experience with the expansion of the airline’s Digital Identification program as a boarding option for domestic flights at Vancouver International Airport.
Lyon Airport – part of the network of VINCI Airports (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) – has launched a virtual queuing service in partnership with Copenhagen Optimization.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Air Canada has launched the next evolution of its digital experience with the expansion of the airline’s Digital Identification program as a boarding option for domestic flights at Vancouver International Airport.
Lyon Airport – part of the network of VINCI Airports (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) – has launched a virtual queuing service in partnership with Copenhagen Optimization.
AirAsia, ICN, Cathay, GMR, All Nippon Airways, CAG, Singapore Airlines, HKG, IndiGo and NRT were recognised in the FTE APAC Pioneer Awards 2024 ceremony, which took place on 19 November in Singapore.
Branchspace is a Silver Sponsor and exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November 2024. Ahead of the event, Ursula Silling, CEO, Branchspace, shared an update with Future Travel Experience.
In this video interview, Maurice Jenkins, Chief Innovation Officer, Miami International Airport, discusses the FTE Smart Ramp innovation program, the transformative Modernization in Action (M.I.A.) Plan, and more.
Riyadh Air has unveiled its new digital offering, designed to change the way people interact with airlines through personalised experiences, powered by Artificial Intelligence, that make travelling much easier.
In this interview ahead of his participation at FTE APEX Asia Expo 2024, Giovanni Gennaro, Head of Open Innovation, shares how Aeroporti di Roma believes innovation is key to shaping the airport of the future.
Meet the 12 executives on the FTE Airport Digital Transformation Power List Asia-Pacific 2024, who have been recognised for their outstanding efforts to lead how their organisation has embraced digital innovation.
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