REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news, analysis and insight relating to hospitality in the aviation, transport and travel industries.
Allegiant is enhancing its customer experience offering with complimentary inflight beverages and the introduction of Allegiant First, a new premium seating product designed to provide more comfort, choice and flexibility.
Riyadh Air has partnered with Disney to launch bespoke children’s amenity kits featuring Mickey & Friends, alongside Disney+ entertainment and themed meal service to enhance the onboard family travel experience.
LOT Polish Airlines has refreshed its long-haul Business Class experience with new amenity kits, premium skincare products, upgraded headphones and expanded Polish brand collaborations.
JetBlue has unveiled new Mint menus created with New York restaurants Crown Shy and Birdee, bringing elevated onboard dining, greater meal personalisation and a distinctive hometown hospitality experience.
Air France has unveiled new comfort kits across its La Première, Business and Premium cabins, combining refined design, premium skincare partnerships and sustainable materials to enhance the long-haul passenger experience.
SWISS is enhancing the passenger experience with digital inflight menus that allow travellers to view meal options before departure and, on eligible flights, pre-select or pre-order their preferred meal.
Alaska Airlines and Hawaiian Airlines are enhancing the onboard passenger experience with a refreshed beverage programme featuring a new international Business Class wine selection, premium cold brew coffee and more.
Etihad Airways is marking the launch of new summer routes and the return of seasonal favourites with a limited-edition Summer Essentials Kit designed to enhance comfort, wellbeing and the overall passenger experience.
Hawaiian Airlines is introducing a new pre-order Main Cabin dining programme, offering chef-curated island-inspired meals developed with Chef Sheldon Simeon to enhance choice, quality and onboard experience.
Air New Zealand has appointed Michelin-starred chef Josh Emett as its new Culinary Ambassador, introducing signature dishes that showcase New Zealand ingredients and elevate the premium dining experience on long‑haul flights from October 2026.
Fiji Airways has launched FlyWell, a wellness programme offering science‑backed products and experiences onboard and in its Premier Lounge at Nadi International Airport to enhance passenger and crew wellbeing.
American Airlines is introducing U.S. Soccer-themed amenity kits across premium cabins this summer, celebrating the FIFA World Cup 2026 with matchday-ready design and travel-focused skincare.
Delta Air Lines is refreshing its Delta One Missoni amenity kits with five seasonal colourways and an upgraded Grown Alchemist skincare routine, elevating inflight self-care and collectability.
Etihad Airways is rolling out a new collectable Business Class Destination Collection featuring 14 city-inspired amenity kits, alongside a first-of-its-kind skincare partnership with LANEIGE.
Lufthansa has unveiled FOX, its Future Onboard Experience, across all long-haul cabins, backed by a €70m investment in personalisation, comfort and signature moments to elevate passenger experience and service consistency.
Air France is upgrading its Premium cabin with a new culinary experience by Michelin-starred chef Frédéric Simonin, alongside enhanced recliner seats, comfort amenities, and 4K touchscreens for an elevated long-haul journey.
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