REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news, analysis and insight relating to hospitality in the aviation, transport and travel industries.
LATAM Airlines has reimagined the onboard offering in its Premium Business cabin, with service elements that reflect a refreshed vision centred on design, hospitality, and a genuine connection to the region.
Qantas has launched refreshed domestic inflight menus featuring nearly 70 new items, highlighting local producers and indigenous businesses, with rotating options to enhance variety for frequent flyers.
Lufthansa is marking its 100th anniversary with a bold investment in FOX â Future Onboard Experience â launching in spring 2026 to deliver more comfort, flexibility, and premium service in every class.
As part of Air Canadaâs commitment to elevating the onboard experience, the airline is introducing complimentary beer, wine, and exclusive Canadian-made snacks in Economy on all flights.
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American Airlines is launching new limited-edition amenity kits for premium cabin customers on select international and transcontinental flights, as part of its ongoing commitment to an elevated travel journey.
Delta Air Lines is elevating its onboard experience in celebration of its Centennial year, with several enhanced food and beverage offerings now being introduced to provide travellers with a taste of summer.
Air France is elevating its inflight dining experience with exclusive dishes by Michelin-starred chefs Daniel Boulud, Dominique Crenn, and Laurent Le Daniel, focusing on seasonal French cuisine and sustainability.
Alaska Airlines is enhancing the inflight dining experience with a fresh, locally sourced seasonal menu this summer. This includes complimentary First Class offerings and new for-purchase Main Cabin options.
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Korean Air has upgraded its inflight service for young travellers with the launch of a new collection of childrenâs amenities. The new offerings are designed to provide greater comfort and entertainment onboard.
Qatar Airways has announced a new gastronomic collaboration with acclaimed French chef Yannick AllĂŠno, as part of its commitment to delivering âa refined, multi-sensory journeyâ for its passengers.
Cathay Pacific is introducing new âChinese Classicsâ dining offerings inspired by the âEight Great Cuisines of Chinaâ for Business Class customers, showcasing its leadership and innovation in inflight dining.
Alaska Airlines is further elevating inflight dining with the launch of its newest culinary initiative, Chefâs (tray) Table, a First Class dining program designed by celebrated chefs up and down the West Coast.
American Airlines is taking its inflight refresh to new heights with its latest enhancements. From snack-time favourites to seamless service tweaks, these updates are part of a larger effort to reinvigorate CX.
British Airways has announced a new partnership with British tea producer Birchall. The airline will offer a carefully curated range of tea options to its customers, both on the ground and up in the air.
Alaska Airlines is introducing new chef-curated meals, building on its exclusive First Class menu. The airline is âworking on its next culinary chapter that will take its already elevated meals to new heightsâ.
Scandinavian Airlines (SAS) has unveiled âFlavors by SASâ â a new food & beverage concept designed to offer a more varied, globally inspired culinary offering, debuting alongside the new European Business Class.
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