Changi Airport introduces new contactless and cleaning innovations


Changi Airport is installing new proximity sensors at its existing automated kiosks to eliminate the need for travellers to touch the electronic screens when they check in or drop off their bags.

Changi Airport has introduced new contactless and cleaning innovations to ensure a safer and seamless airport journey. The measures will be rolled out airport-wide in preparation for when air travel into and out of Singapore gradually resumes.

Changi is progressively installing new proximity sensors at its existing automated kiosks to eliminate the need for travellers to touch the electronic screens when they check in or drop off their bags. Infrared sensors will enable passengers to select options and key in their travel details by pointing their finger close to the screen without touching it. For those who need to check in at counters staffed by customer service agents, acrylic screens will provide a safe barrier between passengers and staff.

Changi’s contactless passenger experience will also extend to immigration. The Immigration & Checkpoints Authority has upgraded the automated immigration lanes at Changi Airport with a new biometric system that uses face and iris recognition technology as the primary means for identity verification. This replaces traditional fingerprint scanning.

Autonomous cleaning robots in the terminals have been upgraded with a nozzle that sprays a light disinfecting mist for added protection on carpets and floors during cleaning.

Changi Airport Group (CAG) is also utilising technology to clean and disinfect the airport. For instance, autonomous cleaning robots in the terminals have been upgraded with a nozzle that sprays a light disinfecting mist for added protection on carpets and floors during cleaning. CAG is also testing the use of ultraviolet-C (UV-C) LEDs to disinfect the handrails of escalators and travelators in a safe way. A trial is also being conducted on the use of contactless infrared technology for passenger lifts, where travellers just need to hover their finger over the lift button to activate it.

The new contactless and cleaning innovations build on Changi Airport’s previously introduced precautionary measures against COVID-19. These include temperature screening at key points, safe distancing, use of masks by all passengers and staff, increased cleaning and disinfecting, widespread introduction of sensor-activated “auto” hand sanitisers and the use of a long-lasting antimicrobial spray on frequently touched surfaces for added protection against pathogens.

Tan Lye Teck, Executive Vice President for Airport Management, Changi Airport Group, said: “Passengers will expect airports to deliver the highest standards of safety and hygiene to give them peace of mind during their journey, and we will rapidly bring on board new measures as we go into a new normal for air travel. The improvements we announce today demonstrate CAG’s continuous commitment to passenger health and a positive airport experience. CAG will work with other aviation partners to instil a high sense of confidence among travellers going through Changi Airport when air travel eventually resumes.”

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