JetBlue to offer at-home pre-travel COVID-19 tests


Vault Health has created a dedicated landing page for JetBlue customers with current reservations, which allows customers to provide their JetBlue confirmation code to start the process and receive a discount on testing.

JetBlue has announced that it is introducing an at-home COVID-19 testing solution to provide more convenience to travellers with pending travel plans.

The airline has partnered with healthcare technology platform Vault Health to offer the at-home test option to customers who must secure a negative COVID-19 test result before entering certain states and countries or in order to avoid certain mandatory quarantines.

The test would be administered via online video connection through Vault Health, with a test supervisor who ensures the customer is providing their sample properly. The sample is then sent to a laboratory which processes and analyses the specimen, and results are provided within 72 hours. With many states and countries requiring a negative PCR test to enter or avoid quarantine, JetBlue says that the test meets the medical standard for many jurisdictions and allows customers another option before travel.

Vault Health will handle all testing and provide JetBlue customers both discounts on their tests and a dedicated customer support phone line. In addition, Vault Health has created a dedicated landing page for JetBlue customers with current reservations, located at https://learn.vaulthealth.com/jetblue/. The page allows customers to provide their JetBlue confirmation code to start the process and receive the discount on testing.

“We continue to hear from health officials that testing is incredibly important in the fight against the coronavirus, and we want to make sure our customers have options for testing, especially prior to travel,” said Joanna Geraghty, President and Chief Operating Officer, JetBlue. “As more and more regions reopen, many are requiring test results to enter. Now with easier testing options, those safety requirements may not be a deterrent for travel, but rather provide greater public health and peace of mind with little inconvenience.”

Jason Feldman, founder and Chief Executive Officer, Vault Health, also commented: “We are so happy to be able to provide JetBlue customers peace of mind during their travels. This saliva test is one of the most reliable and accurate COVID tests available in the country with fast turnaround time to results.”

JetBlue’s partnership with Vault Health is part of the airline’s broader Safety from the Ground Up programme, which focuses on the safety of crew members, clean air and surfaces, more space and fewer touchpoints, as well as travel flexibility.

The circumstances surrounding COVID-19 are continuously evolving. Our friends at APEX have a dedicated COVID-19 page, which they’ll be updating regularly to help keep you up-to-date on how the novel coronavirus is impacting the aviation industry. Visit the page for the very latest news >>

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