The future of end-to-end passenger experiences post-COVID-19, according to JAL, Uber, Virgin Hyperloop and ACI World


This session was first shown during FTE APEX Virtual Expo in May 2021. Click the ‘play’ button to watch the full video.

As passengers continue to adapt to the new normal, airlines and airports are challenged with figuring out what customer trends will remain once travel resumes fully. In this forward-looking session, which was broadcast during FTE APEX Virtual Expo in May 2021, leaders from some of the most progressive companies inside and outside of the industry, including Japan Airlines (JAL), Uber, Virgin Hyperloop, Airports Council International (ACI) World and SimpliFlying, shared some insights on the future of end-to-end passenger experiences and the health and safety innovations that are here to stay post-COVID-19.

See also: “A look into Virgin Hyperloop’s end-to-end passenger experience vision

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