Emirates to offer a touchless biometric experience for international travellers in Dubai Airport’s Terminal 3


In 2023, Emirates passengers will be able to click to consent to biometric data use on the Emirates app, at Emirates self check-in kiosks, or in person at Emirates check-in desks. This will allow them to take advantage of a touchless and swift experience at multiple points in Dubai International Airport Terminal 3 – check-in, lounges, boarding, and immigration are all equipped to use biometric innovations. The AI systems will recognise passengers’ unique facial features and link to their passport for instant identity verification.

In collaboration with the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA), Emirates is now offering international travellers the opportunity to speed up their experience at Dubai International Airport by consenting to the use of biometric data.

The agreement was signed by His Excellency Lieutenant General Mohamed Ahmed Al Marri, Director General of GDRFA in Dubai, and Adel Al Redha, Chief Operating Officer, Emirates.

In 2023, Emirates passengers will be able to click to consent to biometric data use on the Emirates app, at Emirates self check-in kiosks, or in person at Emirates check-in desks. This will allow them to take advantage of a touchless and swift experience at multiple points in Dubai International Airport Terminal 3 – check-in, lounges, boarding, and immigration are all equipped to use biometric innovations. The AI systems will recognise passengers’ unique facial features and link to their passport for instant identity verification.

“Emirates continually invests to improve customer experience and we thank the GDFRA for extending the bridges of cooperation, communication and coordination to add value to Emirates’ services and allow our international passengers to Fly Better,” said Adel Al Redha, Chief Operating Officer, Emirates.

The strategic partnership between GDRFA and Emirates is a cooperative effort to further enhance the digitally focused travel experience. It is designed to ensure a faster, more efficient experience in Dubai International Airport’s Terminal 3.

His Excellency Lieutenant-General Mohammed Al-Marri said: “Dubai is one of the world’s most aspirational destinations, and 2022 has already seen more than 8 million tourists arrive to the city. We continue to support our key partners with best-in-class services as we strive for excellence, and innovation in positioning Dubai as the world’s leading business hub and tourism destination.”

In collaboration with the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA), Emirates is now offering international travellers the opportunity to speed up their experience at Dubai International Airport by consenting to the use of biometric data. The agreement was signed by His Excellency Lieutenant General Mohamed Ahmed Al Marri, Director General of GDRFA in Dubai, and Adel Al Redha, Chief Operating Officer, Emirates.

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