9 to 11 September 2025
Long Beach Convention Center, California
Headline Partner long-beach-airport Logo
FTE Global 9 to 11 September 2025, Long Beach Convention Center, California

Track 1 Premium Conference

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We are thrilled to announce that the first Premium Conference agenda for FTE Global 2025 is now live! Over the course of three days, Premium FTE Global registrants will have access to a rich array of conference content. This year's sessions will focus on how airlines and airports can adapt, collaborate, leverage digital platforms, create new business models, and reinvent the passenger experience, through our theme of "Collaborative Transformation". Many more speakers, sessions and conference tracks will be announced in the coming weeks, but below you can take in all the content from Stage 1 at the show.

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MORE TRACKS | MORE SESSIONS | MORE SPEAKERS TO BE REVEALED SOON!

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Tuesday 9th September 2025

Tuesday 9th September 08:45 - 12:00

APEX Thought Leadership Conference

Premium Pass

If you are registered for FTE Global with a Premium Pass you will get access to the APEX Thought Leadership sessions taking place in the morning on Tuesday 9th September. PLUS all registrants for FTE Global get complimentary access to the APEX/IFSA Global EXPO exhibition hall and education stages.

Learn more about the benefits of this incredible co-location effort and how the co-location works in practice for participants at both shows, here >>

Speakers include:
Mesfin Tasew

Group Chief Executive Officer

Ethiopian Airlines

Dina Ben Tal Ganancia

Chief Executive Officer

EL AL Israel Airlines

Campbell Wilson

Chief Executive Officer

Air India

More speakers to be announced soon

12:00 - 13:00

Lunch

13:00 - 13:30

FTE APEX IFSA EXPO Opens, VIP Tours & Showcases

Tuesday 9th September 13:00 - 15:00

FTE Baggage Innovation Working Group meeting

Members only

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for game-changing proof of concepts (POCs) & developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.

Please contact us for more information Airlines can join the FTE BIWG for free

Tuesday 9th September 13:00 - 15:00

FTE World Ancillary & Retailing Working Group Meeting

Members only

The FTE World Ancillary & Retailing Working Group brings together all relevant industry stakeholders – including airlines, airports, and vendors – to collaborate on transforming retail and ancillary strategies across the sector. With hundreds of members already onboard, we firmly believe that by working collectively and leveraging technology, innovative approaches, and new business models, we can create a significantly larger revenue pie for everyone to share. This group serves as a powerful platform for exchanging ideas and accelerating industry progress. It’s free to join for airlines and airports, and this highly interactive meeting at FTE Global will help instigate group-wide discussions on best practices, offering a 360-degree view on implementing new visions, decision-making, and lessons learned by members.

Visit the FTE WARWG website Join today

Tuesday 9th September 13:30 - 15:00

The FTE Sprint Sessions

Premium Pass

We will crowdsource problem statements for our sector, and in our Sprint Sessions taking place in a dedicated zone on the show floor, attendees with an interest in the topic can gather and participate in one of the three 20-minute Sprint Sessions to quickly brainstorm, and suggest potential solutions or approaches, that could address the challenge. The output will be shared with all attendees, and the industry at large, post-event.

  • 13:20-13:40 – Topic 1: Tech and experiential strategies for enhancing accessibility
  • 14:00-14:20 – Topic 2: Use cases for Agentic AI in aviation
  • 14:40-15:00 – Topic 3: Strategies to achieve end-to-end CX personalisation
Tuesday 9th September 15:00 - 15:30

Tech & Innovation Briefing - Baggage

Exhibition Pass

Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2025 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.

Tuesday 9th September 15:30 - 17:00

FTE Global Opening Keynote Session

Premium Pass
Welcome Address:
Daniel Coleman

Founder & CEO

Future Travel Experience

Dr. Joe Leader

Group CEO

APEX/IFSA/FTE

Tuesday 9th September 17:00 - 18:00

FTE Global Welcome Reception

Exhibition Pass

Make the most of the vital networking opportunities provided at the FTE Global Welcome Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks.

Wednesday 10th September 2025

07:45 - 17:30

Registration Open

09:00 - 17:30

Exhibition Hall Open

Wednesday 10th September 09:00 - 10:30

Airport leadership strategies to maximise capacity, operational efficiency, customer experience, revenue, workforce – and prepare for change

Premium Pass
Moderator’s Opening Presentation:

What will 2050 look like and how should air transport stakeholders evolve their thinking to be ready for that?

Nick Bartlett

Director, Lead for Financial Services & Insurance, and Transportation & Manufacturing

Future Today Institute

Panellists:
Julian Jäger

CEO

Vienna International Airport

Lance Lyttle

CEO

Greater Orlando Aviation Authority (GOAA)

( speaker Invited)
Thomas Hoff Andersson

Managing Director & Chief Operating Officer

Munich Airport

Cynthia Guidry

Director

Long Beach Airport

More speakers to be announced soon

Topics to be covered:
  • What are the bold new business models airport leaders could explore in the future?
  • How can we create smarter airports that expand capacity without expanding their footprint?
  • Have we commoditized the passenger journey, and airport experience, too much and how does that influence airport development and business strategies?
  • How do we see the industry evolving with the introduction of new trends like AI, eVTOLs and new types of aircraft?
  • How can we develop airports using less space, and less employees, and what new business models will there be for airport operators?
  • How intelligent can airports get and are we anywhere near close to maximum efficiency?
  • How do we transform approaches to create more capacity and efficiencies at airports?
  • How should passenger experiences evolve at airports, and can we really get to a “walking airport”?
  • How should employee experiences evolve for those based at the airport?
  • How can airports better serve, and collaborate, with other stakeholders at the airport?
  • What are the right technology approaches for airports and is it time to move away from legacy systems?
  • How might safety and security approaches evolve at airports into the future?
  • How can airports better play their part in industry sustainability efforts?
  • How paramount is the role of technology, and innovation, going forward and can it facilitate totally new approaches to the running of airports going forward?
  • Considering growth projections, and the challenges or recruiting staff how far should airport automation efforts go and when might we see the first dark airport?
  • How can airports take the next leap forward in commercial success?
  • How should airport design evolve, and move beyond us replacing existing facilities with new facilities that fundamentally do the same thing as before?
  • How do we get more processes off-airport, and how can off-airport check in evolve to better serve both the customer and the operation?
  • How can we build more resilience into our systems and processes to avoid CrowdStrike style meltdowns?
  • What must our industry do to meet its environmental sustainability responsibilities and what do different stakeholders need to do to play their part and be ready for the revolution coming?
  • What does the integrated travel hub of the future look like that connects land, sea, air & space and how do all stakeholders co-exist and create seamless experiences?
10:30 - 11:30

Coffee Break on the exhibition floor

Wednesday 10th September 10:30 - 11:15

Tech & Innovation Briefing - Artificial Intelligence (AI), Machine Learning (ML) and Internet of Things (IoT)

Exhibition Pass
Wednesday 10th September 11:30 - 11:50

Special Presentation

Premium Pass

How Haneda Airport is collaborating to create the airport of the future through the “terminal.0 HANEDA” cross-industry innovation initiative, which is expected to provide significant insights by 2026

Atsushi Ikeda

Director

Japan Airport Terminal Co. Ltd

( speaker Invited)
Wednesday 10th September 11:50 - 12:45

The future of business & commercial strategies for airports – are we at the threshold of airports evolving to become digital companies that run experiential businesses, and what would the new business models and organisational structures be behind that?

Premium Pass
Moderator:
Guðmundur Daði Rúnarsson
Guðmundur Daði Rúnarsson

Chief Commercial and Airport Development Officer

Keflavik Airport

Panellists:
Kaveh-Dabiran
Kaveh Dabiran

Managing Director, Corporate Real Estate Planning & Development

United Airlines

Mike Hardaker

Chief Asset & Development Officer

Manchester Airports Group

Andrea Goodpasture

Managing Director- Airport Affairs

Southwest Airlines

Lutz Weisser
Dr. Lutz Weisser

Managing Director

Munich Airport International

More speakers to be announced soon

Wednesday 10th September 12:45 - 13:30

Tech & Innovation Briefing - Security, Digital Identity & Biometrics

Exhibition Pass
12:45 - 14:30

Lunch and networking on the exhibition floor with exclusive launches and unveilings

Wednesday 10th September 14:30 - 15:30

Advancing digital identity & seamless travel efforts

Premium Pass
Moderator:
Ross Falconer

Head of Content

Future Travel Experience

Format:

The panel will share a range of dynamic approaches and learnings on how they are advancing digital identity to deliver next-level customer experiences and efficiencies for industry stakeholders, and ideas on how the industry can build compelling business cases and swiftly scale the use of facial technology for passenger, and industry, benefit.

Panellists:
Melanie Bryant

Vice President - IT Delivery and Business Enablement

Emirates

Albert Van Veen

Vice President, Innovation and Chief Information Officer

Vancouver International Airport

Jason Fogelman

Senior Director – Airport & Inflight Strategy & Ops Support

Spirit Airlines

Jens Sanner

Program Director for Digital Services and Transformation

Fraport

Jean-Francois Lennon

SVP Global Business Development Border Authorities

Amadeus

Questions to consider:
  • What are the key lessons to be taken from the TSA’s passenger experience survey results? Do the results reinforce that the overwhelming majority of customers opting-in do want biometrics & digital identity technology?
  • While tech advancements are of course important, how much of the customer experience is also driven by interaction with people? And how do we find the right balance between implementing cutting-edge tech and retaining those people skills?
  • What are the key benefits of AI-enabled biometrics in terms of enhancing CX and customer service? And does Artificial Intelligence have a big role to play in removing bias?
  • What impact does AI-powered biometrics potentially have on being able to optimise the way airports are designed and understanding how travellers interact with facilities?
  • How can AI-powered biometrics help facilitate more personalised services for travellers?
  • What are your experiences with the cybersecurity aspects of biometrics & digital identity?
  • What more can suppliers do to support industry progress, and interoperability desires?
  • What is the CBP’s mobile app strategy, with the ESTA App and the Global Entry App, and how is technology streamlining processes? How you see that getting even better into the future?
  • Why is Credential Authentication Technology (CAT) superior to other processes and how does it make steps taken at the checkpoint even more seamless?
  • What do travellers really want to know about biometrics? To what extent does communication need to be about the ease, convenience and speed, rather than how the technology itself actually works?
  • What are the key concerns being expressed by privacy advocates in terms of accuracy and bias, and can you share your own experience and perspective on how biometrics technology compares to the human element?
  • From a technology perspective, how is biometrics technology being developed with an inherent element of privacy, for example in terms of storing data?
  • How are all stakeholders – including government agencies, airlines, airports and technology providers – collaborating to establish the most effective ways of educating travellers, and communicating the benefits of biometrics, to ensure wider acceptance?
  • What have been the big lessons learnt on business models, financials and implementations that somebody who is only just thinking about working with biometrics should know?
  • What is considered best practice now on addressing privacy concerns, and educating and motivating passengers on the merits of sharing their biometric data?
  • From a tech perspective, what is the future of Trusted Traveler? What can travellers expect in the next 10 years?
15:30 - 16:30

Networking on the exhibition floor

Wednesday 10th September 15:30 - 16:15

Tech & Innovation Briefing - Accessibility - Autonomous wheelchairs & other exciting new technology & services to improve accessibility for all

Exhibition Pass
Wednesday 10th September 16:30 - 16:45

Special Presentation

Premium Pass

What new approaches, and initiatives, are being driven forward by the Port Authority of New York & New Jersey to take customer experiences for all passengers to a whole new level across the New York airport system, and what role will digital play in that?

Brian Rohlf

Manager – Landside Operations & Customer Service

The Port Authority of New York & New Jersey

Wednesday 10th September 16:45 - 17:30

The FTE Accessibility Symposium – let’s go above and beyond what is required

Premium Pass
Format:

The moderator will set the scene and then following a scene-setting presentation a panel discussion will begin where each speaker will talk for 5 minutes on how they are evolving their approaches to better serve guests who use wheelchairs, white canes and have cognitive disabilities.

Moderator:
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Scene-setting presentation:

The latest spending habits, requirements & travel trends of travelers with disabilities

Eric Lipp

Executive Director

Open Doors Organization

A new Harris poll commissioned by Open Doors Organization will dive deep into how much people with disabilities spend when they travel. This new research trends back to ODO’s first study in 2002 giving the industry the most definitive travel trends and the powerful disability dollar.

Panellists:
Hannah Meredith
Hannah Meredith

Senior Manager of Strategic Innovation

CVG Airport

( speaker Invited)
Natalie Randall

Day of Travel Experience Manager

Alaska Airlines

More speakers to be announced soon

Wednesday 10th September 20:30 - 23:00

FTE Global Networking Party (featuring the FTE Global Awards Ceremony)

Premium Pass

This year’s FTE Global Networking Party will take place at the Hotel Maya – a full-scale Latin American-inspired resort with a distinctive Southern California combination of spectacular, oceanfront views amidst 14 acres of lush, tropical gardens dotted with 500 palm trees in a modern, open-air setting. The event will be this year’s premier industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

It will also provide the perfect location for the industry-leading FTE Global Pioneer Awards ceremony sponsored by, which will recognise the world’s most pioneering airports and airlines with innovation projects prevalent across their entire organisations. Three airports and three airlines will be highly commended, while three more airports and airlines will receive FTE Global Pioneer Awards trophies. As part of the evening we will also recognise outstanding achievements among our FTE Americas Digital Transformation Power List nominees.

Sponsored by:

Thursday 11th September 2025

Thursday 11th September 09:00 - 09:30

Morning Keynote

Premium Pass

Thursday 11th September 09:30 - 10:30

Pilot stories: What hard lessons have been learned – and what are the secrets to a successful innovation journey?

Premium Pass
Format:

A fast-moving panel discussion where each speaker can share their innovation journey so far, including what worked, what didn’t, how to scale, and the strategies and technologies being implemented.

Moderator:
Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Panellists:
Pablo Lopez Loeches

Head of Ideation & Entrepreneurship, Innovation & Customer Experience Directorate

Aena

Thomas Dworschak

Head of IT Digitalization & Innovation

Vienna Airport

Tom Cizauskas

Business Administration Manager

Gerald R. Ford International Airport Authority (GRR)

Christian George Kessler

Organizational Alignment and Strategic Innovation

Metropolitan Washington Airports Authority

Nicole Hodges-Austin

Innovation Program Manager

Alaska Airlines

Questions to consider:
  • What are the most effective strategies for building teams to deliver an innovation journey? And what stakeholders is it important to partner with?
  • What are the contracting and procurement hurdles faced by startups with the potential to contribute to an innovation journey and how can those challenges be met?
  • How can you change established processes at an airport or airline to drive meaningful innovation?
  • What did you have to do to make innovation adoption happen?
10:30 - 11:30

Networking Break on exhibition floor

Thursday 11th September 10:30 - 11:15

Tech & Innovation Briefing - Self-Service & Automation

Exhibition Pass
Thursday 11th September 11:30 - 12:30

Achieving a revolution in baggage by 2030

Premium Pass
Format:

Following an update from the moderator on the latest progress from the FTE Baggage Innovation Working Group on its POCs and focus areas, and a scene-setting presentation on how we can overcome current challenges, and open new opportunities across the baggage realm, the panel will share ideas and views around the following key topics:

  • New Business Models, Funding and Collaboration – how do we bring new innovation to life together?
  • Using robotics and AI
  • Sustainability in baggage
  • Automation – loading/unloading, scanning, imaging
  • Tracking – bags and vehicles
  • Autonomous operations – airside, bag room and groundside
  • Early baggage storage / dynamic baggage storage
  • Processing more baggage offsite
  • Change Management
POCs

Scene-setting presentation by our Moderator on latest baggage trends and FTE/BOOST POCs and initiatives

Darin Juby

Head of Transformation

Future Travel Experience

Panellists:
Anja Schuhmacher

Senior Manager Airport Experience & Partnerships

Lufthansa

Maren Lind Másdóttir

Director – Assets & Infrastructure

Keflavik Airport

Byron Smith

Chief Technology Officer

NetTracer

More speakers to be announced soon

12:30 - 14:00

Lunch and networking on the exhibition floor with exclusive launches and unveilings

Thursday 11th September 13:30 - 14:15

Tech & Innovation Briefing - Robotics & Autonomous Vehicles

Exhibition Pass
Thursday 11th September 14:00 - 14:30

Post-lunch Keynote

Premium Pass

United Above & Beyond: Building the World’s Leading Airline from the Inside Out

In a powerful finale keynote conversation, United Airlines CEO Scott Kirby will share United’s ambitious mission to become the best airline in the world. From becoming the first major U.S. airline to offer free high-speed Starlink Wi-Fi to as of this year leading the world in IFE seat-back screens, United drives to set the highest standard for passenger experience. Kirby will offer an inside look at the strategy forging this incredible transformation, including the cultural and operational shifts that are rapidly accelerating the airline’s progress. This session will highlight how United’s investments in people, product, technology, and innovation will reshape the future of aviation from the inside out.

Thursday 11th September 14:30 - 15:30

The secrets to using AI and other new technologies to reimagine end-to-end customer journeys

Premium Pass
Format:

Each presenter will talk for 10 minutes on their approaches before a fast-moving panel discussion begins.

Moderator:
Hannah Meredith
Hannah Meredith

Senior Manager of Strategic Innovation

CVG Airport

Panellists:
Vanesa Calvo Alonso

Head of Innovation

Aena

Christian Draeger

Senior Vice President, Passenger Experience

Berlin Brandenburg Airport

Jordie Knoppers
Jordie Knoppers

Future Customer Journey Manager

KLM Royal Dutch Airlines

More speakers to be announced

Thursday 11th September 15:30 - 16:30

FTE Global Closing Party (featuring the FTE Americas Innovate Awards Ceremony)

Exhibition Pass

Make the most of the vital networking opportunities provided at the FTE Global Closing Party, which provides a final opportunity to spend some quality time on the show floor with a fun social twist thanks to our exhibitors who will be hosting drinks receptions, prize draw giveaways and unveilings. The FTE Global Closing Party will also provide the perfect location to reveal the winners of the FTE Americas Innovate Awards. During the previous two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close. The all-important audience votes will be tallied, and we will announce and celebrate the FTE Americas Innovate Awards winners.


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Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“My overall experience at FTE Global, as always, has been outstanding. The broad breadth of information covered in the conferences means you always walk away having learned something new. It has been an outstanding effort by FTE as always. Walking the exhibition floor is the most fun aspect of the event for me and there is a fantastic range of innovative companies here. Networking here is very easy to do – the event is the perfect size to meet the right people. I will certainly be at FTE Global again next year.”

Doug Wycoff, Director Digital Technologies & Innovation, Tampa International Airport

“Our experience at FTE Global has been great. I have really enjoyed the opportunity to meet with industry colleagues from airports, airlines and other key stakeholders. One of the things that makes FTE so neat is that the conference topics are always current, so this year I’ve really enjoyed the discussions on Artificial Intelligence and other new trends we are seeing in the industry. The networking opportunities have been great, and we absolutely will come back to FTE Global.”

Christian Kessler, Airports Transformation & Innovation Division Manager, Metropolitan Washington Airports Authority

“It has been an amazing experience here at FTE Global this year. There have been wonderful networking opportunities, wonderful conference sessions with lots of discussion on autonomous vehicles, the use of Artificial Intelligence, Gen AI, and all of the hot topics that I am interested in. From a networking perspective, FTE Global is the top event on my list – I really feel like I have a wonderful opportunity to connect with people and learn about the services the fantastic range of exhibitors provide. I really enjoy the friendly vibe at FTE Global and I look forward to attending again next year.”

Martha Edge, Innovation & Experience Director, Charlotte Douglas International Airport

“The overall experience here at FTE Global has been absolutely wonderful. The opportunity to absorb so much in a short period of time makes FTE Global a wonderful event to attend. The conference sessions have been very informative with a diverse range of speakers and topics. FTE Global is an event that is very useful for any airline executive – you meet a lot of people in a condensed period and the networking opportunities are fantastic.”

Con Korfiatis, CEO, Oman Air

“My experience at FTE Global has been fantastic this year. I am a repeat attendee at the event – it has been excellent to meet all of the different exhibitors, touch and feel the technology, and understand the companies. What I have really loved to hear about in the conference sessions is the different perspectives from airlines and airports, and all of the different initiatives and new technologies that are pushing the boundaries of what is possible. I always leave the event having met new people and learned about new solutions we can try over this next year, and I will definitely be back at FTE Global.”

Bernadette Berger, Director of Innovation, Alaska Airlines

“The great thing for our team at FTE Global has been to try to understand what other people are doing and get great new ideas. I think United is doing more to innovate in more areas than any other airline in the world,but there’s still plenty of good ideas and innovation that’s happening outside and the opportunity to come to a place like FTE Global and learn what others are doing really helps get that creative engine firing and get more ideas. Our team wants to come back and share all the areas in which we are leading that sometimes people don’t know about – giving them the opportunity to come and show the pride that they have in that leadership role will be exciting.”

Scott Kirby, Chief Executive Officer, United Airlines

“My experience at FTE Global was great. I have talked to a lot of smart people and had a great time. The social events and networkingopportunities have been fantastic. I have had the opportunity to sit in on the conference sessions. The topics were really good – they are unique, but they are relevant to all travellers, especially digital identity which is on the cutting-edge of technology. The exhibition has a really good range of companies – you can come and see all travel has. Based on my experience this year, I will be back for sure, so I am looking forward to it.”

Yemi Oshinnaiye, CIO, Transportation Security Administration (TSA)

“My experience this year at FTE Global has been fantastic. It is my third consecutive time attending the event. The networking opportunities and social events have been terrific. The conference sessions have been fantastic as well. There are always interesting companies here in the exhibition hall – this year was certainly another success in that sense for me. I will absolutely be back at FTE Global again.”

Charles Duncan, President, Norse Atlantic Airways

“As always, the networking opportunities have been fantastic. It has been really great to network with a lot of like-minded people. One of the things I love about FTE events is that we get people of a senior level from airlines, airports and vendors, so it has been great. It has been a really interesting exhibition – it is great to see a mix of well-established companies as well as start-ups, and also good to see a number of new launches. The conference sessions have been really interesting. I have been attending FTE Global for a number of years and am looking forward to going to LA next year.”

Chris Annetts, Chief Strategy Officer, Heathrow Airport

“I have been attending FTE Global for over a decade and it is just incredibly refreshing to be not only in a learning environment, but a relaxed environment where we are able to engage in very healthy, forward-looking conversations and really try to push the boundaries. FTE Global is not the usual mundane conference, so I am super-proud of what you are doing. I have been absolutely overwhelmed by the number and quality of visitors to our booth. Of course, I will be back at FTE Global. It just never ceases to amaze me how much bigger and better the event becomes, and really that is the beauty of bringing airports, airlines and vendors together, along with regulators, so in an environment like that you can really never go wrong.”

Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport

“My experience at FTE Global has been fantastic. It is a great showcase of all the latest technology. It is very exciting – I am sort of overwhelmed by how much technology there is here, you can’t consume it all. Congratulations on such a fabulous show.”

John Thomas, Chief Executive Officer, Connect Airlines

“This is my first time attending FTE Global and I have really enjoyed it. What I really like is it’s a great mix of not only our vendor partners, but also airlines and a good representation of international airports as well. It’s good to share information and network. I’ve really enjoyed the opportunity to get away and be strategic for a couple of days.”

Mike Youngs, VP of Information Technology, Dallas/Fort Worth International Airport

“It is my first time attending FTE Global. I’ve really enjoyed the opportunity to tell the DFW digital twin story for the first time out in a public setting. It’s great to see what other airports are doing around this space – it’s going to take a village to transform this industry. It is this type of environment at FTE Global that allows us to exchange what worked, what didn’t work, and the new innovation and ideas that are coming together. We’re all going to leave this event better equipped for what we need to do for the mission.”

Shaun Klann, Head of Strategic Growth, Willow

“LAX is obviously a great airport, so it is great to have the co-located FTE Global and APEX EXPO in Los Angeles this year. We are actually thinking about doing something special together with LAX and FTE for the show, so you can be surprised and looking forward to this.”

Dr. Bjoern Becker, Head of Program Future Intercont Experience, Lufthansa

“ I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of what else we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Managing Partner, daa International

“ I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“ The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Deputy Chief Officer - IT (CTO), Austin Bergstrom International Airport (AUS)

“ FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“ I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“ It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, DDirector/MD Innovation & Solutions for Customer Contact Centers, United Airlines

“ I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, Vice President, Technology and innovation, ADM Aéroports de Montréal

“ The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“ I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, VP Airport Development and Asset Optimization, Vancouver Airport Authority

“ FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, MBA | Product Management & omni-channel Customer Experience, SkyTeam

“ The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“ As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Chief Commercial & Airport Development Officer, Keflavik (KEF) International Airport

“ I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“ I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of quality over quantity, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“ The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Manager, Corporate IT & Technology, Changi Airport

“ The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Senior Vice President and Chief Marketing Officer, Spirit Airlines

“ Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Senior Vice President Technology & Innovation, Hamad International Airport

Vital Event Information

Future Travel Experience Global 2025 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

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Event
Future Travel Experience Global 2025
Date
to September 2025
Location
Long Beach Convention Center, California, United States

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