Tagged: App

AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.

Tiina Tissari, Vice President, Customer Experience and Products, Finnair, shares the airline’s new retail approach, how its digital innovation is providing a seamless passenger experience, and its elevated long-haul concept.

Manish Raniga, CEO of Airline Investments, 777 Partners, shares startup low-cost airline Bonza’s digitally-native and customer-centric strategy, and the innovative tech it will utilise to help transform the passenger experience.

Lufthansa has launched its new app, which has been redeveloped and optimised together with customers. Described as a “digital travel companion”, the app is designed to support travellers at all stages of their journey.

SkyTeam has upgraded its SkyPriority Panel Audit App. Travellers can now complete quick surveys rating their experience of 750 airport lounges, as well as touchpoints at more than 970 airports.

Passengers can search for, request and book their Uber ride using the American Airlines app, which also provides directions to their Uber pick-up location.