REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this interview, Ahmet Er, Digital Transformation and Channel Management Deputy Manager, and Dilanur Çetinalp, Digital Transformation and Channel Management Supervisor, share iGA Istanbul Airport’s digital mindset.
Ahead of his participation in the FTE Ancillary & Retailing event, Carlos Ruiz, Director of Commercial Management, CVG, explains the airport’s focus on personalisation, collaboration and cutting-edge tech.
British Airways – a member of International Airlines Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the FTE BIWG) – has launched a £7 billion transformation plan.
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
Shanghai Hongqiao International Airport is enhancing the passenger experience and operational efficiency with Artificial Intelligence powered solutions and Machine Learning algorithms from ADB SAFEGATE.
Liverpool John Lennon Airport and Sarasota Bradenton International Airport have successfully trialled the new AeroCloud Optic, which uses computer vision technology to intelligently, anonymously and accurately track passengers as they move through the airport.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Budapest Airport is enhancing the traveller experience and optimising operations with Veovo’s passenger flow analytics platform, using data from multiple movement sensors and Machine Learning.
The innovation centre will advance BIAL’s digital transformation and enable startup-led innovation, smart infrastructure and mobility.
Airport Intelligence’s Korijn Defever shares key takeaways from a recent workshop on the future of operational excellence, which took place during FTE Global 2021.
KLM and Boston Consulting Group (BCG) have announced an extension of their partnership established in 2018, which aims to improve airline operations.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Airport Intelligence’s Korijn Defever shares key takeaways from a recent workshop on the future of operational excellence, which took place during FTE Global 2021.
KLM and Boston Consulting Group (BCG) have announced an extension of their partnership established in 2018, which aims to improve airline operations.
FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.
RPA will allow the workforce to automate mundane and repetitive tasks, and free up valuable time to focus on other more complex tasks.
Lufthansa Group will leverage Google Cloud’s infrastructure and machine-learning capabilities to further optimise its operational performance.
![Eight-minute interview: Ravinder Singh, Tata Singapore Airlines Vistara [video]](https://www.futuretravelexperience.com/wp-content/uploads/2020/01/Ravi-singh-interview.jpg)
Ravinder Singh, Tata Singapore Airlines Vistara, discusses how machine learning, robotics and blockchain technology will reshape the aviation industry.
Smiths Detection’s Cameron Mann, Global Market Director – Aviation, discusses how Risk Based Screening will take security to the next level.
AirAsia has revealed that it is working with Google Cloud to integrate machine learning and artificial intelligence into every aspect of its business.
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