The new domestic terminal, which will open on 22 November, “sets a new standard in customer experience”, according to Perth Airport’s CEO.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
The new domestic terminal, which will open on 22 November, “sets a new standard in customer experience”, according to Perth Airport’s CEO.
New York’s LaGuardia Airport will be completely rebuilt in a $4 billion redevelopment programme designed to improve operations and the passenger experience.
Paul Griffiths, CEO of Dubai Airports, discusses Dubai World Central, the Internet of Things, beacons and the importance of the passenger experience.
Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.
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Greater Orlando Aviation Authority’s Brian Engle reveals how self-service, beacons and new wayfinding solutions will benefit the passenger experience.
FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.
United is working with OTG to install 10,000 power points and 6,000 iPads, which passengers can use to track their flight and make F&B and retail purchases.
FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.
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Copenhagen Airport will bring together international and domestic passengers in 2015, which will help to simplify the airport experience for domestic travellers.
Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.
United Airlines’ premium passengers will have the choice of two high-end lounges in the new Terminal 2, which will open for operations on 4 June.
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