REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.
Greater Orlando Aviation Authority’s Brian Engle reveals how self-service, beacons and new wayfinding solutions will benefit the passenger experience.
Lorenzo Lo Presti, CEO, Aeroporti di Roma discusses how self-service and mobile developments can help the operator enhance the end-to-end travel experience.
Rossen Dimitrov, Qatar Airways’ SVP Customer Experience, tells FTE why he expects airline-designed airports to be more common in the years to come.
Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.
Copenhagen Airport will bring together international and domestic passengers in 2015, which will help to simplify the airport experience for domestic travellers.
Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.
United Airlines’ premium passengers will have the choice of two high-end lounges in the new Terminal 2, which will open for operations on 4 June.
FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
FTE spoke to Curtis Fentress, the architect behind landmark airports such as LAX and Denver International, about how new technology will impact future airport design.
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