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REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

Jewel Changi Airport marks six months of operations with new services for passengers

Hamad International Airport reveals plans for second expansion phase

GMR Group unveils expansion plans for Delhi Airport T1

SFO opens first section of $2.4 billion Harvey Milk Terminal 1

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CPH to merge domestic and international traffic to enhance passenger experience

Copenhagen Airport will bring together international and domestic passengers in 2015, which will help to simplify the airport experience for domestic travellers.

Initiatives, Terminal Design // Aug 2014

Copenhagen Airport asks travellers to help define the airport of the future

Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.

Initiatives, Terminal Design, Wayfinding & Passenger Services // Jul 2014

Assessing ACI EUROPE’s new passenger experience guidelines for airports

FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.

Terminal Design, Wayfinding & Passenger Services // Jun 2014

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.

Initiatives, Terminal Design // May 2014

klia2 to open on 2 May; AirAsia to move in with self-service offer on 9 May

The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.

Initiatives, Terminal Design // May 2014

United unveils new London Heathrow T2 premium lounges

Lounges & Gates, Terminal Design // Apr 2014

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

Terminal Design // Apr 2014

Are US airports facing permanent Thanksgiving-style queues?

Terminal Design, Wayfinding & Passenger Services // Nov 2013

How new technology is influencing the design of the future airport

Terminal Design // Oct 2013

American Airlines delivering on its vision for a Next Generation Airport

Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.

Terminal Design // Oct 2013

Helsinki Airport’s Relaxation Area: making the airport an enjoyable part of the end-to-end journey

Vantaa Innovation Institute outlined to FTE how the new Relaxation Area at Helsinki Airport will help to put a smile on the face of weary travellers.

Lounges & Gates, Terminal Design // Oct 2013

LAX’s new Bradley West Terminal: ‘Something iconic for the city of Los Angeles’

As LAX’s Bradley West Terminal opens, FTE speaks to LAWA’s Dominic Nessi about the inspiration behind the design and what passengers can expect to experience.

Terminal Design // Sep 2013

FUTURE TRAVEL EXPERIENCE EMEA

3 - 4 June 2020

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Future Travel Experience Ancillary

03 - 04 June 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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Future Travel Experience Global

1-2 September 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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London Southend named passengers’ favourite UK airport

According to a passenger survey by consumer research company ‘Which?’, London Southend Airport is the best airport in the UK. Find out why here.

Initiatives, Terminal Design // Aug 2013

How to utilise existing airport facilities to enhance the passenger experience

FTE spoke to Qantas’ Rowan Chalmers and London Gatwick’s Willie McGillivray to find out how they have transformed the passenger experience within existing facilities.

Check-in, Terminal Design // Aug 2013

Tired travellers can take time out with new ‘nap centres’ at Dallas/Fort Worth Airport

Scientifically engineered, around the clock sleeping suites have been introduced at Dallas/Fort Worth Airport. The high-tech Minute Suites are part of DFW’s $2.3 billion Terminal Renewal and Improvement Program to redefine the global gateway as the ultimate in first class.

Lounges & Gates, Terminal Design // Jun 2013

Southwest reveals plans for Houston’s terminal of the future

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