Redefining the end-to-end passenger experience | Independent news and events
As both the first and last impression of a city, the airport arrivals experience is becoming an increasingly important part of the overall passenger experience.
Munich Airport has unveiled the brand new VIP WING, which offers passengers the chance to enjoy luxury lounge facilities before or after their flight.
Riga International Airport has opened three new boarding gates to increase both handling capacity and passenger comfort.
Malaysia Airlines has introduced the new Frontend Check-in Lounge at KLIA to provide exclusive processing facilities for select passengers.
Stage one of Christchurch Airport’s new terminal is now open and it contains an integrated check-in hall, a new baggage system and self-service facilities.
Specific design and planning principles have been applied to Christchurch Airport’s arrivals experience to ensure that it reflects the South Island itself.
Passengers travelling through Heathrow Airport’s Terminal 3 will soon be able to visit a new luxury ‘super-lounge’ as they wait for their flight.
Lambert-St Louis International Airport has announced that a major stage of its ‘Airport Experience’ renovation will start in April.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
As explained by the TSA, when implementing new technologies in airports of the future, coordination between government and industry stakeholders is vitally important.
A key challenge in the design and construction of airport terminals of the future is to build in flexibility to accommodate emerging technologies and processes.
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