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Redefining the end-to-end passenger experience | Independent news and events

Nashville Airport unveils new Concourse D as part of $292m expansion project

Exclusive interview: Vantage Airport Group Chair & CEO on transforming LaGuardia into a unified airport

Helsinki Airport development programme to continue despite COVID-19

Istanbul Airport third runway ready for operations in June

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San Diego Airport develops interactive online map

Passengers travelling from San Diego Airport can now explore shopping and dining options, as well as other on-site services, before arriving at the airport.

Pre-travel, Terminal Design // Apr 2012

Heathrow’s Olympic plans: New terminal, offsite check-in and bag drop

With the Olympics fast approaching, Heathrow is planning a number of special measures, including a temporary terminal, offsite check-in, bag drop and volunteers.

Baggage, Terminal Design // Apr 2012

Air France and AdP launch ‘Hub 2012’ at Paris-CDG

Aéroports de Paris and Air France have launched the joint ‘Hub 2012’ project to improve the level of service offered to passengers at Paris-Charles de Gaulle.

Initiatives, Terminal Design // Apr 2012

Alaska Airlines brings ‘Airport of the Future’ to LAX

Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.

Initiatives, Terminal Design // Mar 2012

Cathay Pacific opens flagship lounge in HK

The latest stage of the refurbishment of The Wing – Cathay Pacific’s flagship airport lounge – has been completed at Hong Kong International Airport.

Lounges & Gates, Terminal Design // Feb 2012

Qatar Airways introduces Premium Lounge at Heathrow

Lounges & Gates, Terminal Design // Jan 2012

China gets first shared check-in facility

Initiatives, Terminal Design // Dec 2011

Video: Airport of the future – “Only the paranoid will survive”

Terminal Design // Dec 2011

Sydney Airport’s vision to improve passenger experience

Initiatives, Terminal Design // Dec 2011

Airport 2025 – Rethinking the customer experience

Global Futurist and CEO of Fast Future Research Rohit Talwar explores the key drivers shaping customer expectations and how airports can thrive during economic turbulence.

Terminal Design // Nov 2011

Cathay Pacific completes extensive FRA lounge upgrades

Cathay Pacific has announced the opening of a newly refurbished lounge in Frankfurt Airport, which is modelled on the award-winning lounges in Hong Kong.

Lounges & Gates, Terminal Design // Nov 2011

Abu Dhabi Airport completes T1 redevelopment

The T1 refurbishment at Abu Dhabi International Airport has seen the introduction of new security and immigration facilities, as well as more check-in desks.

Initiatives, Terminal Design // Nov 2011

FTE APEX virtual EXPO

The air transport industry’s first major digital trade show

8-9 Dec 2020

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Future Travel Experience APEX Asia EXPO

3-4 Feb 2021, Marina Bay Sands, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Future Travel Experience Ancillary

RDS, Dublin

9-10 June 2021

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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FUTURE TRAVEL EXPERIENCE EMEA

RDS, Dublin

9-10 June 2021

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Future Travel Experience Global

ARIA Resort & Casino, Las Vegas

8-10 Sep 2021, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Budapest Airport unveils Europe’s first MasterCard lounge

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