REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Continuing its development as a competitive, modern airport, Milan Bergamo has begun further major investment, including a new terminal enlargement, as it goes “above and beyond” to cater for passengers.
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.
The design for Poland’s new CPK Airport has been unveiled, illustrating the terminal, main railway station and public transport interchange. The concept is centred on “enhancing the experience of travel”.
Frankfurt Airport’s VIP Services has opened a new VIP Terminal. The 1,700sqm two-level facility is located in arrivals area A of Terminal 1 and aims to “offer passengers a new, luxurious travel experience”.
London Gatwick Airport has launched the biggest-ever transformation of its North Terminal. The project, due to be completed in early 2024, aims to provide passengers with a more personalised experience.
San Antonio International Airport has unveiled preliminary designs for its new terminal, which will “reimagine the passenger experience – creating a sense of place for everyone arriving in San Antonio”.
Cairns Airport is to begin the transformation of its international terminal. It is described as an opportunity to “revolutionise the terminal” and create “a contemporary space” for passengers.
Jeff Siddle, VP Planning and Development, explains how Phase 3 of Tampa International Airport’s Master Plan, including the new Airside D, will feature the latest in technology and convenience for passengers.
MAG has announced a £440m investment in the final phase of the £1.3bn Manchester Airport Transformation Programme, improving all stages of the passenger journey.
Nashville International Airport has opened a new 200,000 sq. ft. Grand Lobby, including 24 TSA security lanes and immersive digital displays and art installations to welcome travellers.
The new $2.7 billion Terminal A at Newark Liberty International Airport is officially open for operations. The state-of-the-art facility features “an immersive digital journey”.
Jamaica’s Sangster International Airport has opened its newly-expanded departures area, with “transformational changes that are equally passenger-focused and operationally impactful”.
Vantage Airport Group is to develop the new $4.2 billion international Terminal 6 at New York JFK International Airport, which will feature the latest advances in technology, security and sustainability.
Hamad International Airport has completed Phase A of its major expansion in time for the FIFA World Cup Qatar 2022 starting on 20 November.
Jan Michael Wicki, Head Program Development and Coordination, Noida International Airport, discusses setting a new benchmark as a digital airport and providing a seamless and contactless flow through the airport.
An innovative automated visual communications system has been launched to engage and assist passengers in Orlando International Airport’s new Terminal C.
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