In this interview ahead of FTE Global, Andrea Goodpasture, Managing Director – Airport Affairs, shares how Southwest Airlines is on a transformation journey to address the evolving needs and desires of its customers.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>In this interview ahead of FTE Global, Andrea Goodpasture, Managing Director – Airport Affairs, shares how Southwest Airlines is on a transformation journey to address the evolving needs and desires of its customers.
Alaska Airlines’ passengers travelling from Seattle and Portland now have the option to verify their identity right at the automated bag drop units, as it aims to make the travel experience as seamless as possible.
Virgin Atlantic is partnering with Omnevo to launch a fully integrated 360° airline retail journey, uniting duty free e-commerce, loyalty integration, pre-order meals, onboard sales, and logistics in one connected platform.
Scoot, the low-cost subsidiary of Singapore Airlines, has announced the launch of its alternative interline platform, developed in collaboration with travel solutions technology company Dohop, for an enhanced CX.
Air France has inaugurated a new travel cabin on its Embraer 190 aircraft, with customers experiencing new, lighter and more comfortable seats, a free high-speed WiFi connection and a bright, elegant cabin.
Riyadh Air has signed two strategic partnerships with Saudi Coffee Company and Milaf Global Food Company, as part of its efforts to elevate the guest experience with genuine cultural touches.
Iberia continues to enhance its onboard dining experience. After revamping its long-haul menus, the airline is now updating its pre-order service available on all short and medium-haul flights.
Ahead of their participation at FTE Global 2025, Aena, Alaska Airlines, Vienna Airport, Gerald R. Ford Airport Authority, and Synaptic Aviation share their ‘Pilot Stories’ and the secrets to a successful innovation strategy.
MWAA, United, Publicis Sapient and Nagarro discuss how they are leveraging agentic AI – systems capable of autonomously taking actions in complex environments – to accelerate innovation and digital transformation.
United Airlines has announced that full seasons of select Apple TV+ global hits will now be available on 130,000+ seatback screens and in its app, as it aims to set “a new standard for a premium inflight experience”.
Delta Air Lines is delivering a seamless travel experience – on the ground and up in the air – through government partnerships and cutting-edge tech, to make travel “smoother, smarter and more efficient”.
WestJet and RBC have announced the launch of the WestJet RBC World Elite Mastercard for Business, Canada’s first business travel credit card, which “rewards business spending but also enhances the travel experience”.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE Americas Innovate Awards, which will be at the epicentre of FTE Global in Long Beach, California, on 9 to 11 September 2025.
Renowned as the “CES of Aviation”, the exhibition at FTE Global 2025 will be packed with the most innovative solutions, products and services to enhance end-to-end CX, business performance and sustainability.
International Airlines Group (IAG) has selected a record 29 startups to join the 2025 IAGi Accelerator. These companies will collaborate with IAG’s airlines on solutions capable of scaling across the aviation industry.
Riyadh Air has signed a global distribution agreement with Amadeus. This will provide Riyadh Air access to one of the largest global networks of travel sellers for modern, flexible, and customer-centric retailing.
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