Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
Virgin Atlantic’s new 787 Dreamliner has entered service and passengers can make use of Panasonic’s eXConnect Ku-band Wi-Fi service, plus Vera Touch 2 IFE.
Qantas will retrofit its A330 fleet with new Business Suites, which for the first time will allow passengers to recline from take-off through to landing.
Etihad Airways has put 13 crew members through a specially tailored training course with The Savoy Hotel as part of their preparations to become ‘flying butlers’.
Featuring star members of the cast from all three films from The Hobbit Trilogy, watch Air New Zealand’s ‘The Most Epic Safety Video Ever Made’.
All Nippon Airways has announced that its ANA Wi-Fi Service will be available on around 60 international and 100 domestic aircraft by the end of 2015.
Etihad Airways – winner of the ‘Best Up in the Air Experience’ at the FTE Awards 2014 – now offers Wi-Fi, mobile services and live TV on all 24 of its Boeing 777s.
Philippines-based Cebu Pacific Air has started a trial of the SKYfi club wireless in-flight entertainment (IFE) system alongside KID-Systeme GmbH.
Virgin Atlantic has selected Gogo’s 2Ku in-flight connectivity service, which will enable passengers to access high-speed Wi-Fi in-flight.
Panasonic Avionics has announced that it will introduce EMV-compliant Near Field Communication technology in its in-flight entertainment systems.
Mary Kirby explores how the collaboration between Panasonic Avionics and Recaro, and Lufthansa Systems’ semi-embedded IFE, could impact economy class travel.
BA has confirmed that 18 of its Boeing 747s will receive a cabin refresh, with Panasonic’s eX3 in-flight entertainment system to be installed.
British carrier Thomas Cook Airlines has unveiled its all-new Airbus A330, which includes a Premium cabin for the first time, as well as an enhanced Economy offer.
Gogo has teamed up with T-Mobile to allow passengers to make use of free in-flight texting and Visual Voicemail on Gogo-equipped aircraft in the US.
Japan Airlines’ new 787 includes a 23-inch IFE monitor in Business, a new Premium Economy class and more spacious seating in Economy.
United Airlines has become the first North American carrier to take delivery of the 787-9 Dreamliner, which is equipped with Panasonic’s eXConnect Wi-Fi service.
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