REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE was onboard Norwegian’s first Dreamliner-operated LGW-JFK service, where we spoke to the airline’s CEO about how the carrier will redefine the long-haul passenger experience.
Mary Kirby explores the latest advancements in aircraft tracking technology, and assesses how connectivity can have major benefits from nose to tail.
British Airways has started trials of a hi-tech blanket, which through the use of neuro-sensors changes colour to reflect passengers’ moods while onboard.
Passengers on domestic routes will soon be able to make use of in-flight connectivity, as Japan Airlines starts the rollout of Wi-Fi on 77 domestic aircraft.
ViaSat and Eutelsat will link their high-capacity satellite networks, improving connectivity options for customers in both North America and Europe.
Chinese low-cost carrier Spring Airlines has become the first airline to equip its flight attendants with Google Glass to help improve onboard customer service.
Kenya Airways has announced the launch of KQ TV, which will provide passengers with access to live news and sports channels onboard.
Thai low-cost carrier Nok Air has partnered with Global Eagle Entertainment to equip its entire fleet with satellite-based connectivity and content services.
FTE looks at how low cost carriers such as Southwest, JetBlue, Vueling, Ryanair and PEOPLExpress are helping to improve the in-flight passenger experience.
SAS is upgrading its long-haul fleet, with onboard Wi-Fi, new seats, on-demand in-flight entertainment and larger HD screens to be introduced from early-2015.
Inmarsat has announced a new integrated S-band satellite and air-to-ground connectivity network, with British Airways set to be a launch customer.
LOT Polish Airlines has introduced a new Economy Plus product, added a lower cost Economy Simple option, and upgraded its Business Class service.
UK-based leisure carrier Monarch will introduce non-reclining seats with built-in tablet holders across its fleet in response to feedback from its customers.
Aeromexico has confirmed that it will use Panasonic Avionics’ Ku-band satellite service to offer Wi-Fi onboard nine of its Boeing 787-8 Dreamliners.
Canada’s Minister of Transport has announced that passengers will soon be able to use their personal electronic devices (PEDs) during all phases of the flight.
The first two-class A330 has been added to the Philippine Airlines fleet, and it includes flat-bed seats, wireless IFE and Wi-Fi connectivity.
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