Delta to install biometric-equipped self-service bag drop at MSP


Delta says it has invested more than half-a-million dollars in the self-service bag drop machines, which will be installed at Minneapolis-St. Paul International Airport.

Delta Air Lines has announced an investment in four self-service bag drop machines, which will be installed at Minneapolis-St. Paul International Airport this summer.

One of the machines will be equipped with facial recognition technology, which is a first for a US carrier. This will allow passengers’ identities to be validated and matched with their passports without a manual check by a Delta agent.

“We expect this investment and new process to save customers time,” said Gareth Joyce, Delta’s Senior Vice President – Airport Customer Service and Cargo. “And, since customers can operate the biometric-based bag drop machine independently, we see a future where Delta agents will be freed up to seek out travellers and deliver more proactive and thoughtful customer service.”

The airline says it has invested $600,000 in the self-service bag drop machines. Once they go live, customer feedback will be collected and the performance will be analysed to gauge what impact the bag drops have on the customer experience.

The decision to install self-service bag drop follows a recent $50 million investment in radio frequency identification (RFID) technology, to improve baggage tracking and reduce the mishandled baggage rate. 


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Last year the FTE Baggage Innovation Working Group went from an idea to a membership of nearly 400, delivered a proof of concept, built an airport lab network and ran a face-to-face meeting alongside FTE Global in Las Vegas. Following the successful launch of the initiative, FTE is introducing the expanded BIWG for 2022. The working group brings together the most innovative and progressive baggage supply chain companies, airlines and airports from across the industry to provide a unique platform for the development of new techniques, technologies and business models to deliver tangible change in the baggage sector. It is the industry’s best networking platform for those serious about baggage.

The Baggage Innovation Working Group meets every six weeks, and is led by our industry captains including Andrew Price, Head of Baggage Transformation, FTE; Jason Odey Director, Global Baggage Excellence, Air Canada; Kevin Kleist, Emerging Trends Advisor, Southwest Airlines; Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; and Idar Sørgjerd Manager, Baggage Handling Service, Technical Infrastructure & Innovations Avinor, who set the high-level agenda for each BIWG meeting. The next BIWG call will take place on 16 February, 15:00 CET and will look into the trends for the year ahead and conclusions from our latest POC around reclaim optimisation. The POC aims to develop a tool that can be used to automatically allocate baggage reclaim belts based on the arrival patterns of aircraft and their baggage loads.

Members who have already signed up for 2022 also include SITA, Collins Aerospace, Amadeus, Brock Solutions, and Owens Group. Interested in joining? Find out more and contact us for more information on our low-cost membership options.

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