Melbourne Airport to extend passenger-focused technology across touchpoints


Melbourne Airport has announced that it has chosen to extend its contract with SITA.

Melbourne Airport has announced that it has chosen to extend its contract with SITA for flexible and passenger-friendly technology in preparation for forecast passenger growth.

The technology is part of the airport’s multi-billion-dollar pipeline of investment that will see it welcome almost 70 million passengers annually by 2038. The technologies will help the airport ensure a high-quality traveller experience as passenger numbers rise, supporting increasingly busy operations for its airline customers.

SITA already supplies a variety of services for passenger check-in and bag drop in the International Terminal.

Based on SITA’s common-use platform, AirportConnect Open, the technologies will increasingly be rolled out across other terminals, and will include over 400 passenger touchpoints, such as mobile and standard check-in desks, gate boarding, self-service check-in kiosks, hybrid and standard self-bag drops.

The hybrid check-in areas, for instance, will allow the airport to offer the ideal mix of agent and self-service passenger processing based on the time of day, type of passenger traffic and airline preference.

Luke Halliday, CIO, Melbourne Airport, said: “Technology plays an increasingly important role in the operation of an airport, particularly as we strive to streamline the passenger journey through the airports and make the processing experience as unobtrusive as possible. We needed a partner that could join us in delivering against that vision and provide the best solutions to meet our changing needs as we expand. By extending our partnership with SITA we got exactly that. Our teams work well together and SITA’s expertise and dedication makes it the ideal transformation partner.

“The flexible hybrid solution designed and being delivered by SITA will boost capacity while maintaining a customer-centric approach and contributing to our overall success.”