British Airways has announced it is refreshing its First and Club lounges at Chicago O’Hare Airport, as well as revealing more details on its lounge improvements at Edinburgh and Berlin, as part of the airline’s £6.5 billion investment plan for customers.
Due to be completed in Spring 2020, customers travelling through Chicago in the First or Club lounges will receive a personal and more interactive welcome in new look reception areas. The lounge will have a lighter and more relaxing atmosphere for customers with new décor, flooring and furnishings. There will be more charging ports, built into new marble tables, as well as specially crafted chairs to help customers to relax. In terms of dining, there will be redesigned serving stations which will continue to offer customers a wide range of local and international cuisines.
British Airways is also refreshing its lounge in Edinburgh, which will also feature a fresh, brighter look, with new furniture and carpeting, as well as a more interactive welcome experience. There will also be enhanced levels of comfort with bespoke armchairs while reconfigured working and dining areas will give customers more room to work or eat.
The Edinburgh lounge serves customers travelling in Club Europe to London and is also open to those connecting on to a Club World or First flight, or those with Silver or higher Executive Club status. Changes will be complete by the end of Spring 2020.
Customer using the airline’s lounge in Berlin will see new furnishings, carpet and décor, with up to 10 daily flights between the two capital cities.
Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: “Lounges are incredibly important to our customers travelling in our Club and First cabins, or to those with Executive Club status, and they are rightly a focus of our £6.5bn customer investment. We’ve recently refurbished nine lounges across the network, and we’re looking forward to refurbishing more in 2020.”
As part of its 2020 lounge upgrade activity the airline will also be refreshing a number of its lounges at Heathrow Terminal 5 as well as redesigning and relaunching the Elemis Spa at JFK.