Air NZ re-opens lounges with new COVID-19 hygiene measures in place


The Wellington Domestic lounge is among the Air New Zealand lounges that have now reopened. 

A number of Air New Zealand lounges have now reopened across the country. From 25 May, the airline has started welcoming customers back to its Auckland Regional, Wellington Domestic and Christchurch Domestic lounges, along with nine of its regional airport lounges.

This includes regional lounges in Hamilton, Tauranga, Napier, New Plymouth, Palmerston North, Nelson, Queenstown, Dunedin and Invercargill.

Air New Zealand’s General Manager Customer Experience, Nikki Goodman, explained that while it’s great to welcome customers back to the airline’s lounges, they’ll be operating slightly differently in light of the global COVID-19 pandemic.

“In line with government regulations, our self-service buffet won’t be available. Instead, customers will be required to be seated once they enter the lounge and there’ll be table service with packaged snacks on offer, as well as beverages,” Goodman said.

“We know those travelling will be looking forward to once again being able to order a flat white before they fly and in lounges with a barista, customers will be given the choice of ordering through the Air New Zealand app, or through their server.”

The lounges will not be serving alcohol, but more food and alcohol options will be introduced in the coming weeks. There will also be a maximum of 100 people able to be in any lounge which would normally cater for more than that.   

The Auckland Domestic lounge remains closed as it undergoes refurbishment.

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