AirAsia introduces counter check-in fees to encourage use of contactless technology


Passengers can avoid paying check-in fees at the airport, by using the AirAsia.com website, mobile app or contactless airport kiosks to check-in.

AirAsia is introducing counter check-in fees in selected countries and cities, following the recent deployment of its contactless check-in kiosks and enhanced mobile app features.

The airline has introduced fees of RM20 ($4.82) per customer for domestic flights and RM30 ($7.23) per customer for international flights. Passengers can avoid paying the fees by checking-in using the AirAsia.com website, mobile app or airport kiosks.

Javed Malik, Group Chief Operations Officer, AirAsia, said: “We have seen a very high adoption of our self-check in services through our website, mobile app and airport kiosks over recent times. Thus, the implementation of the counter check-in fees is a way for us to further encourage guests to use these digital technologies, which we have invested enormously in, to promote and enhance operational efficiency and guest convenience. In view of the COVID-19 pandemic, these self-check in facilities have become very crucial in minimising physical contact between our guests and staff. In the past two months, thousands of guests on essential travel have experienced our contactless travel procedures as we stepped up our safety and security measures for the health and safety of our guests and Allstars.

“We are also one of the first airlines to enable the polymerase chain reaction (PCR) test report screening feature on our AirAsia.com website and our AirAsia mobile app, where guests can upload their PCR report or selected travel documents and check-in for their flights, even before they arrive at the airport for an enhanced contactless travel experience. We encourage all guests to utilise these convenient self-service facilities and features which are now available, to be fully adapted to the new way of travel.”

A waiver of the counter check-in fees will be given to guests with reduced mobility, Premium Flex or Premium Flatbed guests, as well as those affected by flight disruptions or an airport kiosk outage, and other exceptions.

The check-in fees apply to guest using the airport counters at in Malaysia, Vietnam, Brunei, Cambodia, Laos, as well as Taipei, Kaohsiung and Honolulu.

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