Vienna Airport adopts AI-chatbot to provide useful information to visitors


Vienna Airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service. The chatbot, called Bebot, will be available for visitors at the airport’s business site, Vienna AirportCity, and will provide answers on user questions regarding COVID-19, facility information and directions.

The chatbot also helps gather user insights, enabling Vienna AirportCity to identify trends and opportunities for improvement at the airport. The airport has started a three-month test of the platform, with the possibility to implement it full-time.

Visitors can access Bebot on mobile or desktop devices, using Vienna AirportCity’s on-site Wi-Fi or widget installed on the website, without the need to download an application or complete an account registration.

Bebot’s language-understanding technology has been customised to meet the accuracy needs of COVID-19 and emergency use cases. The system helps passengers get immediate guidance on when COVID-19 testing is needed and where it can be obtained at Vienna AirportCity and engage with users to provide answers to their questions and concerns during the pandemic. In addition, Bebot will provide Vienna AirportCity with a digital guidance system, which according to the startup, provides significant cost saving opportunities, compared to an analog one.

In addition, Bebot has the ability to disseminate the latest news and COVID-19 related updates to ensure all users have the most important information right in their hands. Users can ask questions such as “Can I get a PCR test at the airport if needed?”, “Can I buy masks at the airport?”, “Can I take the train to Vienna city centre?”

Akemi Tsunagawa, founder and CEO, Bespoke, commented: “We are thrilled to add Vienna AirportCity to our platform. Travellers across the world have told us how much they enjoy receiving instant and reliable information, and we are excited to make Bebot available in Europe for the first time.”

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