Changi Airport launches online travel concierge for passengers


The online concierge service allows passengers to book their on-arrival COVID-19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements for entry into Singapore.

Changi Airport Group has introduced a new Safe Travel Concierge (STC) for passengers flying into Singapore, offering personalised pre-travel guidance and COVID-19 test booking.

The online concierge service allows passengers to book their on-arrival COVID-19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements for entry into Singapore.

After registering for an STC account, passengers then need to add their upcoming trips. Depending on their profile and trip details, they will be shown a customised list of pre-travel requirements to complete before flying to Singapore. In addition to booking their on-arrival PCR test, passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form through STC. Passengers can also stay updated with the latest COVID-19 news on the portal.

CAG’s Managing Director for Airport Operations Management Jayson Goh said the online concierge service can ease the anxiety of air travel by helping passengers navigate their pre-travel requirements. “As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers. With the support of the Singapore Tourism Board, we first trialed the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.”

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