Exclusive video: United Airlines & SITA share key learnings from low-touch, biometric-enabled trials at SFO

Earlier this year, United Airlines and SITA announced trials of a low-touch, biometric-enabled airport experience from check-in to boarding for domestic travellers on select flights from San Francisco International Airport (SFO). In this interview, which took place during the recent FTE APEX Biometrics Summit, Betsy Landoll, Innovation & Experience Design, United Airlines, and Sherry Stein, Head of Technology Strategy, Americas, SITA, shared the key lessons learned from the partnership and how the trials have informed the carrier’s approach to biometrics in the future.

This presentation was first broadcast at the FTE APEX Biometrics Summit, which took place during Virtual Expo 2021 on 25-26 May. You can watch the full Biometrics Summit, kindly sponsored by SITA, with insights from the Biometrics Institute, KLM Royal Dutch Airlines, Houston Airport System and Mastercard on the Virtual Expo platform, which remains open until 25 June.

Enter the Virtual Expo platform – open until 25 June >>



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