British Airways starts next phase of lounge reopening plan

British Airways has announced that it will move to the next phase of its lounge reopening plan with the opening of its Concorde Room at JFK and Heathrow Airport, both of which have remained closed since March 2020.

The announcement follows on from the reopening of the airline’s flagship US lounge, that started to welcome back customers from the start of August.

To coincide with both Concorde Rooms reopening, British Airways will be introducing a new cocktail menu, created exclusively for the airline by internationally renowned mixologist Mr Lyan (Ryan Chetiyawardana).

Customers in the Concorde Room will continue to receive table service across the whole lounge, but visitors to other lounges will also benefit from using the airline’s new digital ‘Your Menu’ service which allows them to order food from the menu directly to their seat in the lounge, using a QR code.

Tom Stevens, British Airways’ Director of Brand and Customer Experience, said: “As we start to gradually welcome back customers, we want to ensure that they have the best experience possible with British Airways. We are looking at every element of the customer experience, from sleep pods and signatures cocktails in our newly reopened lounges, to roast dinners onboard and additional benefits for our card holders – we want flying with British Airways to be memorable. Our teams will continue to innovate, and we look forward to sharing more exciting developments with our customers over the coming months.”

British Airways customers using the airline’s Concorde Room will also have access to the new ‘Forty Winks‘ sleep pods.

Other enhancements to the customer experience also include the introduction of ‘Best of British menus’ on board the airline’s flights, focusing on seasonal ingredients and British provenance.