AirAsia enhances facial recognition system at KLIA2

AirAsia’s facial recognition system, FACES, is now available across key customer touchpoints including mobile enrolment, check-in counter, pre-security check and boarding, for select domestic travel.

AirAsia has enhanced its facial recognition system, FACES, by integrating it with Malaysia Airports EZPaz technology at Kuala Lumpur International Airport (KLIA2), offering an end-to-end contactless journey for passengers.

FACES is now available across key customer touchpoints including mobile enrolment, check-in counter, pre-security check and boarding, for select domestic travel in the start-up phase. Passengers who have enrolled for FACES via the airasia Super App can now travel seamlessly from arrival at the airport, departure gate to the flight, without having to present their boarding pass after self-check-in.

In addition to making the journey through the airport more seamless with contactless document checks and significantly less queuing time, FACES also increases operational efficiencies, safety and security for the airline.

AirAsia Malaysia, CEO, Riad Asmat, who will be speaking at the upcoming FTE APEX Asia Expo in Singapore on 9-10 November, commented: “As we are back painting the skies red, it is more important than ever for AirAsia to be focusing on implementing digital innovations that take the hassle out of air travel, providing a more seamless and efficient customer experience. It is also an opportune time for our facial recognition system to take centre stage following the government’s recent announcement of face masks no longer mandatory at public places and in flight.

“As a digital and contactless procedure, which includes online check-in anywhere, anytime in the world with a click of a button, FACES is a definitive game-changer and a revolutionary enhancement to help restore confidence in air travel. From today, the new technology is available on selected flights from our main hub in klia2 as a start, and there are myriad of opportunities for us to expand FACES at other touchpoints such as self bag drop at the airport, payment features on our airasia Super App and many others across our airline and digital businesses.

“Delivering the best value, choice and innovation has always been in our DNA and we are thrilled to join forces with Malaysia Airports to make the airport future-ready at a time where demand for air travel is rapidly returning to pre-pandemic levels. We look forward to deploying our contactless FACES technologies in  every  airport we operate to in the near future to make flying more convenient, efficient and seamless than ever before.”

Enrolment for FACES can be done on the airasia Super App with a passport or a National identification card and a one-time verification process at dedicated airport counters W15 and W16 at KLIA2. Alternatively, guests can also enrol for FACES at the same counters.

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