JFK Terminal One and Ink Innovation partner to reduce disruptions and ensure operational continuity

JFK Terminal One Group Association and Ink Innovation are trialling a disaster recovery system to manage operational disruptions, aiming to ensure both uninterrupted operations and passenger satisfaction.

JFK Terminal One Group Association (TOGA) and travel technology provider Ink Innovation have joined forces to run a trial for a disaster recovery system aimed at managing operational disruptions at John F. Kennedy (JFK) Airport Terminal One. The pilot project, which successfully tested Ink DRS (Disaster Recovery System), marks a significant step towards ensuring uninterrupted operations and passenger satisfaction.

As JFK undergoes a major redevelopment programme, aiming to accommodate 75 million passengers within the next decade, the need for robust backup services has become crucial.

The primary objective of this trial is to demonstrate that Ink DRS can serve as a quick, stable, scalable, and efficient alternative to the manual processes currently in place. By implementing Ink DRS, JFK Terminal One Group aims to ensure uninterrupted passenger processing, flight operations, and post-flight messaging, even in system failures. The first stage of the trial involved the collaboration of major airlines, including Air New Zealand, Air France, and Korean Air.

“TOGA is committed to providing world-class service to the people of New York State and New York City,” said ‍Steve Rowland, Executive Director of Terminal One. “With the construction of JFK, we are urged to take practical actions to mitigate the risks of outages. Ink DRS is the only system we know is running on tablets and mobile phones, which are independent of the airport infrastructure.”

One of the key highlights of the trial was the processing speed and capacity of Ink DRS. Even during peak processing times, the system maintained a rate of 50 passengers per hour at check-in per service point, with recorded check-in times for various actions of up to 30 seconds per passenger and up to six seconds for boarding.

“We are honoured to be a part of JFK’s transformation into a global gateway program,” said Blaine Powell, Chief Sales Officer, Ink. “While the primary purpose of this trial is to introduce our DRS risk management capabilities in JFK Terminal One, the system integration with our mobile sets will also allow TOGA to observe how to redesign passenger flow within restricted areas.”

During the trial period, Ink’s DRS will be closely monitored to assess its effectiveness in managing disruptions and improving on-time performance. This trial will also provide valuable insights into how Ink DRS can optimise operations and reduce congestion at JFK.


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