Greater Orlando Aviation Authority investing in main terminal areas at MCO to enhance CX and elevate facilities


The new Terminal C at Orlando International Airport (MCO) was completed in 2022. Greater Orlando Aviation Authority is now further elevating facilities and enhancing customer experience at MCO with plans to refurbish the interiors at Airsides 1 and 3, alongside the interior refurbishment of Levels 1 and 2 at Terminals A and B. Photo: Greater Orlando Aviation Authority

Greater Orlando Aviation Authority is further elevating facilities and enhancing customer experience at Orlando International Airport (MCO) with plans to refurbish the interiors at Airsides 1 and 3, alongside the interior refurbishment of Levels 1 and 2 at Terminals A and B.

Key provisions in the Greater Orlando Aviation Authority Strategic Plan call for advancing assets to serve the passengers, as well as enhancing customer support initiatives.

Major renovation and replacement projects in the main terminal were completed in 2018. They included the expansion and modernisation of the Level 3 ticket lobbies, expansion of facilities at Airside 4, replacement of the Airsides 1 and 3 Automated People Mover systems, and the addition of the North Cell Phone Lot. The completion of Terminal C came next in 2022.

The Authority’s goal now is to bring the remaining facilities up to an elevated standard. The value of each project is estimated at $20 million, and the Aviation Authority will establish small and minority-owned business participation goals prior to the release of a Request for Qualifications.


Comments

Leave a comment:

Your email address will not be published.